WhatsApp Support Specialist

2 weeks ago

Nellore, Andhra Pradesh, India beBeeSupport Full time ₹ 30,00,000 - ₹ 75,00,000
About Us

We are a WhatsApp-based marketing and engagement platform built on official WhatsApp Business APIs.

We empower 100,000+ businesses and 7,000+ partners to scale their engagement and revenue through advanced automation and communication solutions.

Recognized as Meta's Emerging Partner of the Year 2023 and CTWA Partner of the Year 2024, we are one of India's fastest-growing B2B SaaS startups.

  • 100,000+ businesses onboarded: trusted by businesses across India and beyond.
  • ₹4000+ crores revenue driven: enabling real results through WhatsApp-led engagement over the last 3.5+ years.
About the Role - Support Executive

As a support executive, you will serve as the first line of support for our partners, ensuring high-quality service, quick resolution of technical and operational issues, and a seamless onboarding experience.

Key Responsibilities

Partner Query Support

  • Respond to partner queries via email, live chat, or ticketing systems like Freshdesk or Intercom.
  • Maintain strong first response time (FRT) and meet chat acceptance SLAs.

Service Excellence

  • Ensure CSAT scores of 95%+ by delivering timely, accurate, and empathetic support.
  • Maintain high-quality written communication with typing speeds of 70+ words per minute.

Partner Onboarding & Integration

  • Guide partners through the onboarding process and assist with dashboard integrations.
  • Understand the unique business use cases of partners and deliver tailored support solutions.

Cross-Team Collaboration

  • Work with product, tech, and sales teams to resolve escalations and improve the partner experience.
  • Ensure clear documentation, consistent follow-ups, and structured handovers for ongoing cases.

Requirements

You should have:

2–4 years of experience in partner or customer support roles (preferably in SaaS/B2B setups).

A strong understanding of APIs, webhooks, and third-party integration workflows.

Proficiency with tools like Freshdesk, Zendesk, Intercom, or similar platforms.

Excellent verbal and written communication skills.

Good to Have

Prior experience in SaaS customer success or technical support.

Familiarity with CRMs and automation tools.

Experience collaborating with internal tech and onboarding teams.

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