Highly Experienced Identity IQ Support Professional Wanted

1 week ago

Amrāvati, Maharashtra, India beBeeEngineer Full time ₹ 17,49,189 - ₹ 20,96,321
SailPoint L3 Support Job Description

CyberSolve is a leading Identity and Access Management firm with the mission to become a world-class leader in the IAM space. Our team consists of 350+ experts who tackle complex challenges in Non-Employee IAM, Rapid App onboarding, access certifications, etc., for top retailers, banks, pharma giants, governments, and airlines.

We are looking for a skilled L3 Support Engineer to join our powerful IAM team. This role involves close collaboration with business and technical teams to maintain a secure and efficient Identity Governance and Administration environment.

  • Provide L3 support for SailPoint IdentityIQ, including advanced troubleshooting and root cause analysis.
  • Work on defect fixes, minor enhancements, and configuration updates.
  • Analyze logs and debug code to resolve complex issues.
  • Collaborate with development teams for customizations, workflows, and integration updates.
  • Manage connectors for various target systems (AD, Azure AD, Databases, LDAP, etc.).
  • Implement and manage SailPoint rules, tasks, and certifications.
  • Perform environment upgrades, patches, and performance tuning.
  • Support onboarding of new applications and entitlement structures.
  • Maintain technical documentation, SOPs, and knowledge base articles.

To succeed in this role, you will require:

  • Strong hands-on experience with SailPoint IdentityIQ (IIQ).
  • Expertise in L3 support, debugging, and root cause analysis.
  • Knowledge of Java, BeanShell, XML, and SailPoint APIs.
  • Experience with integration to target systems (Active Directory, Azure AD, databases, LDAP, web services, etc.).
  • Good understanding of IGA concepts (provisioning, workflows, certifications, access requests, lifecycle events).
  • Experience in custom connector development and application onboarding.
  • Ability to work in a 24x7 support environment and handle P1/P2 incidents.

Bonus skills include:

  • Exposure to SailPoint IIQ upgrades and migrations.
  • Knowledge of SQL, PowerShell scripting, and REST/SOAP APIs.
  • Understanding of compliance and audit requirements in IAM.

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