System Support Specialist

4 weeks ago


Mumbai, Maharashtra, India Hempel Full time

Job Overview

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Hempel is seeking a skilled System Support Specialist to join its Digital team. As a key member of the supply chain management application support function, you will be responsible for designing, analyzing, and implementing efficient IT systems. The ideal candidate will have at least 2-5 years of experience in a similar role and possess excellent communication skills.

About the Role

We are looking for a highly motivated individual who can provide 2nd line support, manage vendors, and identify problems within Hempel. The successful candidate will assist in developing features and user stories with business stakeholders, prevent technological debt, and communicate with stakeholders to understand their issues and requirements.

Key Responsibilities

  • Design, analyze, and implement efficient IT systems (inc. overseeing system upgrades)
  • Provide 2nd line support
  • Vendor Management
  • Identify problems and opportunities within Hempel and provide Digital solutions in line with overall Hempel strategy and Enterprise Architecture guidelines
  • Assist on development of Features and User Stories with business stakeholders
  • Prevent technological debt
  • Communicate with stakeholders to understand their issues and requirements
  • Develop and analyze functional specifications
  • Coordinate with developers to build and implement technology solutions
  • Facilitate and hand over user acceptance test of deliveries
  • Plan and oversee deployments (e.upgrades, hardware/software installations)
  • Integrate multiple systems and reconcile needs of different teams
  • Gather feedback from end users about system performance and adjust accordingly
  • Analyse ticket trends to identify areas of improvement
  • Provide advice and technical training
  • Keep abreast of technology trends and developments

Required Skills and Qualifications

  • An academic background within the field of Information Technology
  • At least 2-5 years experience as an IT Consultant, IT Analyst or IT Programmer or similar role
  • Good understanding of software architecture, design principles, and integrations patterns
  • Knowledge of databases, system security, and troubleshooting
  • Some programming experience with strong knowledge of SQL (MS SQL) and a good understanding of SOAP/Postman for webservices, XML, and JavaScript
  • Experience with supply chain management applications would be an advantage
  • Good understanding of business processes
  • Experience working with ITIL, ServiceNow (or similar tool) and continual improvement
  • Experience with agile methodologies
  • Experience with Azure DevOps including CI/CD pipelines and automated testing preferred
  • CSSI mindset
  • Experience working in an international environment with teams and stakeholders in multiple locations and time zones
  • Fluent in English, verbal, and in writing

Salary and Benefits

The estimated salary for this role is $80,000 - $110,000 per year, depending on experience. Additionally, we offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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