ITCS Enablement Specialist

2 weeks ago

Hyderabad, Telangana, India beBeeSpecialist Full time ₹ 90,00,000 - ₹ 1,20,00,000

We are seeking a skilled and experienced ITCS Enablement Specialist to join our team in Bangalore.

This is a frontline, on-site role responsible for providing exceptional IT support to employees across local, remote, and home office environments.

The role involves a combination of day-to-day technical support, asset lifecycle management, IT operations, and participation in broader technology projects.

You will interact with internal staff via ticketing systems, phone, email, chat, and in-person, resolving issues, delivering new capabilities, and enhancing end-user satisfaction.

Key Responsibilities:
  • Provide end-user support for hardware, software, and peripherals.
  • Deliver multi-channel support for local and remote users.
  • Support the transition from our current ITSM platform to ServiceNow.
  • Manage tickets efficiently and escalate when necessary.
  • Image, configure, and deploy laptops and desktops for new hires and tech refreshes.
  • Use FreshService for IT asset lifecycle management.
  • Enforce IT security policies and assist in remediating security incidents or vulnerabilities.
Requirements:
  • 4+ years of experience in an IT Helpdesk or Technical Support role.
  • Associate degree (or higher) in Computer Science, Information Technology, or equivalent professional experience.
  • Strong experience supporting Windows 11, MacOS (Sequoia), and common business productivity software.
  • Familiarity with cloud applications, endpoint security, mobile/tablet support, and remote tools.
  • Able to troubleshoot and resolve technical issues for non-technical users with patience and clarity.
Benefits:

At our organization, we strive to create a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives.

We offer opportunities for professional development, leadership training, and growth within our company.

We believe in building a diverse workforce that reflects the communities we serve.

Location:

On-site in Nagawara, Bangalore

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