Senior Human Resource Professional

3 days ago

Jamnagar, Gujarat, India beBeeHR Full time ₹ 14,00,000 - ₹ 22,40,000
Job Title: Senior HR Service Delivery Specialist

We are seeking an experienced professional with 10+ years of expertise in HR operations, process optimization, and employee services.

The role involves overseeing HR service delivery processes while ensuring efficiency, compliance, and employee satisfaction. The ideal candidate will have a strong background in HR systems, service governance, and continuous improvement.

Key Responsibilities:

  • Oversaw end-to-end HR service delivery processes including onboarding, employee data management, payroll coordination, benefits administration, and offboarding.
  • Ensured compliance with labor laws, data privacy regulations, and organizational HR policies.
  • Managed and optimized HR service platforms.
  • Led continuous improvement initiatives to enhance efficiency, accuracy, and employee experience.
  • Analyzed service metrics and prepared reports on SLA adherence, case resolution, and employee satisfaction.
  • Collaborated with HR business partners, COEs, and leadership to align HR service delivery with organizational goals.
  • Provided training and mentorship to new hires and graduate trainees on HR processes, systems, and compliance.
  • Handled escalations and complex HR service cases with professionalism and resolution focus.
  • Supported global/regional HR service delivery models, shared service centers, or COE frameworks.

Preferred Candidate Qualifications:

  • 10+ years of experience in HR operations, process optimization, and employee services.
  • Strong background in HR systems, service governance, and continuous improvement.

Benefits:

  • Opportunity to build future HR service capability by mentoring and training fresh graduates.

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