Enhance Student Support Experience

3 days ago

Chandigarh, Chandigarh, India beBeeCustomerExperience Full time ₹ 60,00,000 - ₹ 1,20,00,000

Customer Experience Manager Job Overview

This position is a critical component of our student support network, where you will play a key role in delivering exceptional service quality.

Key Responsibilities

  • Client Escalation Management: Proactively handle high-value student issues to ensure timely resolution and maintain high satisfaction scores.
  • Cross-Functional Coordination: Collaborate with internal teams to resolve queries efficiently and drive service improvements.
  • Student Liaison: Serve as the primary point of contact for assigned students, ensuring their needs are met and expectations exceeded.
  • Query Resolution: Ensure end-to-end resolution of client concerns within defined Service Level Agreements (SLAs).
  • Process Improvement: Analyze student feedback to identify areas for process enhancements and implement changes accordingly.
  • Data Management: Maintain accurate CRM records, ticketing systems, and case logs to inform decision-making.
  • Service Metrics: Track and monitor key performance indicators, presenting weekly insights to senior management.

Requirements & Qualifications

  • 2 - 4 years of experience in handling B2B clients/students, preferably in EdTech or service-driven industries.
  • Excellent interpersonal and communication skills (spoken & written).
  • Strong multitasking abilities and problem-solving mindset with a customer-first attitude.
  • BASIC PROFICIENCY IN CRM TOOLS (Zoho, Freshdesk, Zendesk, or similar).
  • Will consider travel requirements.

Key Skills

  • Effective Communication
  • Problem-Solving
  • Multitasking
  • CRM Proficiency
  • Customer Focus

  • Transforming Student Experiences

    6 days ago

    Chandigarh, Chandigarh, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000

    Job DescriptionThis is an individual contributor role where you will handle high-value student escalations, ensure timely resolution of queries, and drive service quality improvements.You will play a key role in managing and enhancing the student experience by handling client concerns and escalations proactively and promptly. You will coordinate...

  • Student Experience Manager

    5 days ago

    Chandigarh, Chandigarh, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000

    About this roleThis is an exciting opportunity to play a key role in managing and enhancing the student experience.Key responsibilitiesHandle client concerns and escalations proactively and promptly.Coordinate cross-functionally with teams like Academics, Sales, Product, and Finance.Act as the single point of contact for assigned students and clients.Ensure...

  • Insurance Support

    1 week ago

    Chandigarh, Chandigarh, India Felcorp Support Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Felcorp Support - Insurance DivisionModern collaborative team We're Hiring – Client Support Officers We're expanding our Insurance Support team at Felcorp Support and seeking motivated Support professionals at all levels, Freshers, Juniors and seniors.Key Responsibilities: Preparing, checking, and processing insurance documentation Assisting with policy...

  • Australia Student Visa Counsellor

    3 days ago

    Chandigarh, Chandigarh, India Expert Education and Visa Services Chandigarh Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Company DescriptionExpert Education is a leading and trusted name in the education and visa services industry, with 88 offices globally, including 18 offices across all major cities in Australia and 14 in India. Our organization is dedicated to providing exceptional guidance and support to students aspiring to study abroad. We are committed to ensuring a...

  • Senior Client Experience Manager

    5 days ago

    Chandigarh, Chandigarh, India beBeeCustomerService Full time ₹ 25,00,000 - ₹ 40,00,000

    Customer Service ExcellenceAbout Zell Education, one of India's fastest-growing EdTech startups dedicated to transforming careers through professional education. Our vision is to bridge the gap between academic learning and industry demands.Role OverviewAs a Deputy Team Lead in our Customer Service team, you will play a crucial role in managing and...

  • Customer Support Executive

    1 week ago

    Chandigarh, Chandigarh, India TRIGYA INSTITUTE Full time ₹ 12,000 - ₹ 15,000 per year

    Job Description: Customer Support Executive**Position:** Customer Support Executive**Department:** Academic Support**Employment Type:** Full-time (with flexible working hours as per role requirement)**Eligibility:** Freshers (Female & Male candidates can apply)Role Objective:To provide academic and administrative support by coordinating with teachers,...

  • International Student Recruitment Specialist

    1 week ago

    Chandigarh, Chandigarh, India beBeeEducation Full time ₹ 12,00,000 - ₹ 15,00,000

    International Education Recruitment SpecialistWe are a leading international student recruitment organization that facilitates seamless connections and transactions between educational institutions and recruitment agents.Our mission is to give students access to world-class international education, regardless of their geographical location.As a global leader...

  • Hands-on Robotics Learning Experience

    4 days ago

    Chandigarh, Chandigarh, India beBeeInternship Full time ₹ 6,00,000 - ₹ 8,00,000

    Job DescriptionWe are seeking a talented individual to join our team as a Robotics Intern. This role offers a unique opportunity to work with children (ages 4–14) and help them bring science & tech concepts to life through exciting, real-world projects.As a Robotics Intern, you will be responsible for designing and supporting hands-on robotics activities...

  • Provisioning System Enhancements Specialist

    2 weeks ago

    Chandigarh, Chandigarh, India beBeeCompliance Full time ₹ 15,00,000 - ₹ 20,00,000

    Key Roles and ResponsibilitiesThe role of Provisioning Lead serves as the single point of contact for all mobile provisioning-related requests.Provisioning RequestsManage end-to-end provisioning workflows in line with SLAs and regulatory compliance.Coordinate network teams, IT, Central CE, and partners to ensure timely and error-free...

  • Learning Experience Coordinator

    4 days ago

    Chandigarh, Chandigarh, India beBeeTeaching Full time ₹ 30,00,000 - ₹ 60,00,000

    Job OverviewWe are seeking a passionate and creative individual with strong English communication skills to join our team as a Learning Experience Coordinator.This role offers an exciting opportunity to work on immersive STEM programs for children aged 4–14 years.Key Responsibilities:Research and design applied science and math-based activities and...