Experience Coordinator

2 days ago


Rajahmundry, Andhra Pradesh, India beBeeStudent Full time ₹ 8,00,000 - ₹ 12,00,000

**Job Title:** Experience Coordinator - Student Support

We are seeking a highly skilled and empathetic individual to join our team as an Experience Coordinator. This role is perfect for someone who is passionate about education and wants to make a positive impact on students' lives.

  • Key Responsibilities:
    • Support students and parents throughout their learning journey, ensuring a seamless and engaging experience.
      • Address concerns and refund requests with accuracy and efficiency.
        • Manage escalations across multiple channels to maintain a positive student experience.
          • Mentor students to ensure effective use of educational resources and maximize learning outcomes.
            • Collaborate with cross-functional teams to resolve customer issues within stipulated timelines.
              • Take ownership of all customer-facing requirements from internal teams, ensuring swift execution.

Requirements:

  • Candidates with minimum 1 year of experience in customer support or related roles.
    • Strong communication skills, both written and verbal.
      • Empathetic, solution-oriented, and comfortable working in a fast-paced environment.
        • Ability to manage multiple channels (chat, email, calls) and collaborate with cross-functional teams.
          • A passion for education and genuine interest in helping students succeed.

Work Environment:

Our office is located in HSR Layout, Bangalore. We operate a Work From Office model, where employees work 6 days a week with rotational Week offs.



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