Career Opportunity: Deliver Exceptional Customer Experiences

2 days ago


Mumbai, Maharashtra, India beBeeCustomerSuccess Full time ₹ 9,00,000 - ₹ 12,00,000

About the Position

A Customer Success Manager plays a critical role in delivering customer satisfaction and experience.

Key Responsibilities:

  • Coordinate with internal stakeholders to drive issue resolution, provide timely updates, and ensure seamless customer relationships.
  • Negotiate effectively with clients to achieve mutually beneficial outcomes.
  • Monitor escalations, track high-priority issues, and maintain regular communication between internal and external stakeholders.
  • Evaluate and improve customer experience by identifying service gaps and collaborating with relevant departments.
  • Collaborate with internal teams to address 'at risk' projects and deliver exceptional customer service.

Requirements:

  • Graduation in any field.
  • 5-8 years of experience in client-facing roles with strong communication and negotiation skills.
  • Ability to multitask, manage multiple priorities, and drive customer success.
  • Structured thinking under pressure.
  • Solution-oriented mindset.
  • Understanding of home interior design and build issues.

We are seeking a highly skilled and experienced professional to join our team as a Customer Success Manager. If you have a passion for delivering exceptional customer experiences and are able to work effectively in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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