Customer Accounts Recovery Specialist
14 hours ago
At Genpact, we're committed to delivering exceptional customer experiences. As a key member of our team, you'll play a vital role in optimizing the recovery of outstanding balances.
The ideal candidate will possess excellent communication and problem-solving skills, with the ability to analyze complex data and develop effective collection strategies.
Your responsibilities will include:
- Developing and implementing collection plans tailored to individual customer needs
- Analyzing AR aging reports to prioritize collections efforts
- Preparing and dispatching statements of accounts, collections notices, and dunning letters to customers via email
- Contacting customers for payment through phone and email, adhering to established collections strategies
- Escalating accounts within the customer's organization and internally as per collection strategy
- Taking necessary actions, including legal steps, to expedite resolution
- Gathering necessary information and preparing documents for settlement cases
- Approving installment and settlement plans within the scope of authority
- Tracking and following up on customer payment promises related to settlements
- Escalating accounts and taking necessary actions for resolution, including legal steps
- Preparing documentation/reports for governance meetings with Key Accounts Managers
- Managing bad debt write-offs, including forecasting, approval, and reconciliation
- Initiating refund requests for credit balances upon customer request
- Create refund reports, reconciling requests with payments received
- Review daily unidentified remittances report and assist with payment clearing
- Perform customer accounts reconciliation
- Respond to inquiries from customers or internal stakeholders regarding account reconciliations
- Engage resolution owners for timely dispute resolution
- Research and resolve disputes, including collaboration with internal and external stakeholders
- Provide support for escalated dispute cases and inform customers of resolution outcomes
To excel in this role, you'll need:
- Bachelor's Degree (business, logistics, or finance is beneficial) Or Equivalent Work Experience
We offer:
Competitive salary: $65,000 - $80,000 per annum
A dynamic work environment that fosters growth and development
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