Customer Accounts Recovery Specialist

14 hours ago


Kottayam, Kerala, India Genpact Full time

At Genpact, we're committed to delivering exceptional customer experiences. As a key member of our team, you'll play a vital role in optimizing the recovery of outstanding balances.

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to analyze complex data and develop effective collection strategies.

Your responsibilities will include:

  • Developing and implementing collection plans tailored to individual customer needs
  • Analyzing AR aging reports to prioritize collections efforts
  • Preparing and dispatching statements of accounts, collections notices, and dunning letters to customers via email
  • Contacting customers for payment through phone and email, adhering to established collections strategies
  • Escalating accounts within the customer's organization and internally as per collection strategy
  • Taking necessary actions, including legal steps, to expedite resolution
  • Gathering necessary information and preparing documents for settlement cases
  • Approving installment and settlement plans within the scope of authority
  • Tracking and following up on customer payment promises related to settlements
  • Escalating accounts and taking necessary actions for resolution, including legal steps
  • Preparing documentation/reports for governance meetings with Key Accounts Managers
  • Managing bad debt write-offs, including forecasting, approval, and reconciliation
  • Initiating refund requests for credit balances upon customer request
  • Create refund reports, reconciling requests with payments received
  • Review daily unidentified remittances report and assist with payment clearing
  • Perform customer accounts reconciliation
  • Respond to inquiries from customers or internal stakeholders regarding account reconciliations
  • Engage resolution owners for timely dispute resolution
  • Research and resolve disputes, including collaboration with internal and external stakeholders
  • Provide support for escalated dispute cases and inform customers of resolution outcomes

To excel in this role, you'll need:

  • Bachelor's Degree (business, logistics, or finance is beneficial) Or Equivalent Work Experience

We offer:

Competitive salary: $65,000 - $80,000 per annum

A dynamic work environment that fosters growth and development



  • Kottayam, Kerala, India Jacob & Associates Full time

    Job OverviewWe are seeking a highly skilled and experienced Senior Accountant to join our team at Jacob & Associates. As a Senior Accountant, you will play a vital role in managing the accounting functions of the company, ensuring accurate financial reporting, and providing excellent customer service.ResponsibilitiesThe successful candidate will be...


  • Kottayam, Kerala, India Taskmo - B2B Gig Marketplace Full time

    Job Title: Business Development ExecutiveAt Taskmo - B2B Gig Marketplace, we are looking for a skilled Offsite Business Growth Specialist to join our team. In this role, you will be responsible for on-field marketing and lead generation for our edtech clients.Key Responsibilities:Approach and interact with potential customers confidentlyGenerate leads for...


  • Kottayam, Kerala, India Ennsee Technologies Full time

    Job SummaryWe are seeking a highly skilled Financial Professional to join our team at Ennsee Technologies. As an Accounting Specialist, you will be responsible for managing financial transactions, preparing financial statements, and ensuring compliance with accounting principles.Key ResponsibilitiesManage financial transactions, including accounts payable...


  • Kottayam, Kerala, India Softlink Global Full time

    We are seeking a highly skilled Supply Chain Optimization Specialist to bridge the gap between business needs and technical solutions at Softlink Global. Our company specializes in digitalizing logistics and freight forwarding, streamlining complex supply chain operations, and enhancing efficiency for our global clients.Key ResponsibilitiesThe successful...


  • Kottayam, Kerala, India GREATBELL HR Consultancy Services PVT LTD Full time

    Company OverviewGREATBELL HR Consultancy Services PVT LTD is a leading recruitment agency based in Cochin, Kerala, India. We specialize in technical and hospitality manpower recruitment, partnering with over 500 companies across the country.About This RoleWe are seeking an experienced Bakery and Pastry Specialist to join our dynamic team as a mid-level...


  • Kottayam, Kerala, India Velotio Technologies Full time

    About Velotio Technologies:We are a product engineering company working with innovative startups and enterprises. We have been recognized as one of the best companies to work for in India and certified as a Great Place to Work.Our team of 400+ elite software engineers solves hard technical problems while transforming customer ideas into successful...


  • Kottayam, Kerala, India Bridgeway Motors Full time

    We are seeking a highly organized and detail-oriented Financial Operations Coordinator to provide day-to-day administrative support to our Account Executives and Account Representatives. The ideal candidate will have experience with marketing campaigns and excellent customer service skills.Prepare and retrieve sales-related documents.Design and renew sales...

  • Global Travel Expert

    1 month ago


    Kottayam, Kerala, India JOBIN INTERNATIONAL COMPANY Full time

    Job Title: Travel ConsultantAbout the Role:We are seeking a skilled and experienced Travel Consultant to join our team at JOBIN INTERNATIONAL COMPANY. As a Travel Consultant, you will be responsible for researching destinations and means of travel, diagnosing clients' specifications, and suggesting suitable travel packages or services.Key...


  • Kottayam, Kerala, India JOBIN INTERNATIONAL COMPANY Full time

    About the Role:We are looking for a highly skilled and experienced Travel Consultant to join our team at JOBIN INTERNATIONAL COMPANY.Main Responsibilities:Conduct thorough research on various travel destinations and modes of transportation, considering factors like prices, customs, weather conditions, and reviews.Assess client specifications and preferences,...


  • Kottayam, Kerala, India Talent Corner HR Services Pvt Ltd Full time

    We are seeking a highly skilled Senior Amazon Marketplace Ecommerce Executive to lead the management of product listings, promotional campaigns and online store operations on the Amazon Marketplace for Talent Corner HR Services Pvt Ltd.The ideal candidate will have a strong background in Amazon Seller Central/Vendor Central, with a focus on FMCG and CPG...


  • Kottayam, Kerala, India Taskmo - B2B Gig Marketplace Full time

    Job Title: Business Development ExecutiveCompany: Taskmo - B2B Gig MarketplaceWe are seeking a proactive and confident candidate to join our team as a Business Development Executive. The successful candidate will be responsible for generating leads for our brand in various offline activities, including on-ground and door-to-door interactions. The role...


  • Kottayam, Kerala, India New Tech Media Solution Full time

    New Tech Media Solution, a leader in security services, seeks a skilled CCTV Technician to join our team. Our ideal candidate will have strong technical expertise and a commitment to providing exceptional customer service. Key responsibilities include installing, maintaining, and repairing CCTV systems to ensure the safety and security of our clients'...


  • Kottayam, Kerala, India Techtron Global Services (P) Ltd. Full time

    We are seeking a highly motivated and results-driven Digital Marketing Executive to join our software implementation company. As a Digital Marketing Executive, you will play a pivotal role in developing and implementing effective digital marketing strategies to drive brand awareness, generate leads, and support the growth of our business. You will...


  • Kottayam, Kerala, India Techtron Global Services (P) Ltd. Full time

    Digital Marketing Executive Job DescriptionWe are seeking a highly skilled Digital Marketing Executive to join our team at Techtron Global Services (P) Ltd. As a key member of our marketing team, you will play a pivotal role in developing and executing effective digital marketing strategies to drive brand awareness, generate leads, and support the growth of...


  • Kottayam, Kerala, India Onward Technologies Limited Full time

    About Onward TechnologiesWe are a leading software outsourcing company specializing in digital and Engineering Research and Development (ER&D) services. Our expertise lies in helping global Original Equipment Manufacturers (OEMs) accelerate innovation, improve speed to market, and maximize returns on their R&D investments.Headquartered in Mumbai, India, we...


  • Kottayam, Kerala, India Oracle Full time

    We are seeking an experienced Senior Software Development Manager with a passion for building high-performing teams, coaching individuals, and solving complex problems in distributed systems and highly available services. As a Senior Software Development Manager, you will lead a team responsible for designing and delivering critical Oracle Cloud services,...


  • Kottayam, India Maximiz Ai Full time

    CTC Up to 6 LPACompany DescriptionMaximiz Ai, based in Bengaluru, is a data-driven marketing company that turns website traffic into actionable data to drive ROI. By utilizing intent data, personalized messaging, and real-time campaign execution, Maximiz Ai helps businesses understand their customers better and expand their customer base.Role DescriptionThis...


  • Kottayam, India Prometheus Consulting Services. Full time

    Hi Folks,We are currently hiring for an Reputed Retail Organization.Role: Sr Associate-Accounts PayableExperience: 3 to 5 years in Accounts Payable preferably retail accountingQualification: Full-time Bachelor's degreeKey skillsets: Account Payable, P2P, Vendor Queries, Basic Accounting(Journal Entries, Balance sheet, PO reconciliation), Excellent...

  • Senior Accountant

    2 weeks ago


    kottayam, India Jacob & Associates Full time

    The candidate should have experience of 2 years in managing the Accountant's work, preferably for a CA Firm. Location: Ernakulam, Kochi Responsibilities 1 . To act as a contact point to interact with clients and perform liaisoning work. 2. Handling day-to-day accounting of Transactions and bookkeeping in Tally 3. Preparation of Daily Cash Flow Statements 4....

  • Senior Accountant

    2 weeks ago


    kottayam, India Jacob & Associates Full time

    The candidate should have experience of 2 years in managing the Accountant‘s work, preferably for a CA Firm. Location: Ernakulam, Kochi Responsibilities 1 . To act as a contact point to interact with clients and perform liaisoning work. 2. Handling day-to-day accounting of Transactions and bookkeeping in Tally 3. Preparation of Daily Cash Flow...

  • Senior Accountant

    2 weeks ago


    kottayam, India Jacob & Associates Full time

    The candidate should have experience of 2 years in managing the Accountant's work, preferably for a CA Firm. Location: Ernakulam, KochiResponsibilities1 . To act as a contact point to interact with clients and perform liaisoning work.2. Handling day-to-day accounting of Transactions and bookkeeping in Tally3. Preparation of Daily Cash Flow Statements4. Daily...

  • Senior accountant

    2 weeks ago


    Kottayam, India Jacob & Associates Full time

    The candidate should have experience of 2 years in managing the Accountant's work, preferably for a CA Firm. Location: Ernakulam, KochiResponsibilities1. To act as a contact point to interact with clients and perform liaisoning work.2. Handling day-to-day accounting of Transactions and bookkeeping in Tally3. Preparation of Daily Cash Flow Statements4. Daily...

  • Senior Accountant

    2 weeks ago


    kottayam, India Jacob & Associates Full time

    The candidate should have experience of 2 years in managing the Accountant's work, preferably for a CA Firm. Location: Ernakulam, Kochi Responsibilities1. To act as a contact point to interact with clients and perform liaisoning work.            2. Handling day-to-day accounting of Transactions and bookkeeping in...

  • Senior Accountant

    2 weeks ago


    Kottayam, India Jacob & Associates Full time

    The candidate should have experience of 2 years in managing the Accountant's work, preferably for a CA Firm. Location: Ernakulam, Kochi   Responsibilities 1 . To act as a contact point to interact with clients and perform liaisoning work.  2. Handling day-to-day accounting of Transactions and bookkeeping in Tally 3. Preparation of Daily Cash Flow...

  • Account Executive

    6 months ago


    Kottayam, India Oxygen Digital Shop Full time

    **Position Overview**: **Account Management**: - Serve as the primary point of contact for assigned accounts. - Monitor client accounts to ensure successful delivery of products/services and address any issues that arise. - Provide regular updates and reports to clients on their account status and performance. **Market Analysis and Strategy**: - Stay...


  • Kottayam, India ProTal HR Full time

    Location: Andheri East, MumbaiDesignation: Senior Finance ExecutiveExperience: 4-8 yearsAre you experienced in managing accounts payable with expertise in SAP (FI-CO and MM modules)? We are looking for a detail-oriented professional to handle vendor payments, reconciliations, and SAP-based financial processes. This role is ideal for someone with strong...

  • Accountant

    3 months ago


    Kottayam, India Bridgeway Motors Full time

    This is a remote position. We re looking to hire an AccountCoordinator who can provide daytoday administrative support to ourAccount Executives and Account Representatives and ensure smoothsales procedures. Candidates applying for the role should be highlyorganized and must perform multiple tasks for differentteams/clients at the same time. Any sort of...

  • Accounts Assistant

    1 month ago


    Kottayam, India Oxford Systems Integration LLC Full time

    **Job Summary**: An Accounts Assistant is responsible for assisting with financial and accounting tasks to ensure the accuracy and efficiency of the organization's financial operations. They work under the supervision of senior accountants or finance managers to maintain financial records, process transactions, and provide general support to the accounting...


  • Kottayam, India IDFC FIRST Bank Full time

    Job Title - Banker - Customer Experience Business Unit - Retail Banking-Rural Banking Function - Rural Sales **Job Purpose**: The role entails building, developing and deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to contribute to penetration of liabilities...


  • Kottayam, India Law Offices of Mary Kennedy, LLC Full time

    Location: Work From Office in Nandanam, Chennai | Hours: 9:00 AM to 5:00 PM IST (Day shift) Law Offices of Mary Kennedy is seeking a dynamic Customer Outreach Specialist to join our team in Chennai. This full-time role focuses on building relationships with potential clients through effective outreach and client engagement strategies.Job Objectives:The...

  • Key Account Manager

    2 days ago


    Kottayam, India Jio Full time

    Jio is seeking applications from suitable candidates for the position of “Key Account Manager.” The position will be based in Gurgaon.Education Required:Any Graduation (MBA preferred)Experience Required:5-12 years (must have at least 5 years of experience in B2B sales managing for strategic and growth account/Large clients) in the BFSI...


  • Kottayam, India Cognitio Analytics Inc Full time

    Job Description for Senior Clinical Tool Specialist  You will assist and lead in the research, creation and development of Clinical Tools and Classification Systems such as groupers, classifiers, stagers, and patient segmentation. Work in a collaborative manner with support from data analyst to data scientist to ensure our clinical tools are world class...


  • kottayam, India Zyeta Full time

    Zyeta is an integrated workspace design and build services firm that specializes in delivering exceptional workspace interiors that leverage the latest thinking in design, workforce experience, and the environment.With our unique combination of people, process, and technology, we strive to provide our clientele with unparalleled value.We transform raw space...

  • Sales Specialist

    2 weeks ago


    kottayam, India MadHatter Creative Full time

    Sales Specialist - Graphic Design & WebsitesExperience: 0-4 YearsCompany DescriptionMadHatter Creative is a creative consulting firm based in Bengaluru, offering services of branding, graphic design, and website development to clients. We work with our client partners to develop innovative design, web, and marketing solutions that truly move the needle....

  • Associate Manager II

    5 months ago


    Kottayam, India Navi Full time

    About Navi:Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated...

  • SAP Accounts payable

    3 weeks ago


    Kottayam, India Quess Corp Limited Full time

    Hiring SAP Accounts payable [4 - 8 Years]Company Name:- Quess Corp Ltd.Location: Hyderabad/BangaloreNotice: Immediate - 15 days is considerable.Experience Range:4 - 8YearsInterview rounds : 2 rounds - VirtualJD -SAP Accounts payable experience resource required to know all Accounts payable processRequirement Analysis - Working closely with clients to...