Operational Delivery Specialist

5 days ago

Mumbai, Maharashtra, India beBeeAccountDelivery Full time ₹ 1,04,000 - ₹ 1,30,878

Job Summary

This role is responsible for fostering exceptional customer satisfaction through ownership of operational relationships, managing risks and driving SLA delivery.

The successful candidate will lead teams and solve complex issues contributing to strategic growth and seamless service delivery.

They will proactively manage issues that could impact service delivery, identify and drive transformation optimization while managing scope resources cost of delivery and coordination.

Responsibilities

• Develops and nurtures excellent customer satisfaction by owning operational relationships and understanding local requirements for strategic contributions.

• Serves as the primary contact for operational issues, managing performance metrics, reporting and communication.

• Manages expense targets and ensures performance goals for service delivery implementing corrective actions as needed.

• Manages risk for low-risk projects and supports timely cost-effective SLA delivery across functions.

• Leads a team for seamless service delivery contributes to service delivery plans and supports custom solutions.

• Provides support to all account delivery managers within assigned region on issues such as management of difficult accounts and high-quality customer communications.

• Measures and reports KPIs identifies revenue opportunities and ensures compliance with policies and regulations.

• Drives alignment around business review meetings regular reporting intervals structures and cadences.

• Solves difficult and complex problems with a fresh perspective demonstrating good judgment in selecting creative solutions and managing projects independently.

• Leads moderate to high complexity projects delivering professionally written reports and supports the realization of operational and strategic plans.

Requirements

• Four-year or graduate degree in Computer Science Information Technology Business Administration or any other related discipline or commensurate work experience or demonstrated competence.

• Typically has 4-7 years of work experience preferably in ITIL/ITSM business customer support or a related field or an advanced degree with 3-5 years of work experience.

Benefits

This is a full-time position with no shift premium and relocation offered. Travel is required.

Note: This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.

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