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Technical Support Specialist

2 weeks ago

Bengaluru, Karnataka, India Mphasis Full time

We are looking for a highly motivated and detail-oriented Technical Support Specialist to join our team. In this role, you will provide technical support to customers via various channels, troubleshoot issues, and collaborate with internal teams to resolve complex technical problems.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and chat
  • Troubleshoot technical issues and identify root causes
  • Collaborate with internal teams to resolve complex technical problems
  • Document technical issues and resolutions for future reference

Requirements:

  • Bachelor's degree or equivalent in a relevant field
  • Minimum 1 year of experience in a technical support role
  • Excellent problem-solving and analytical skills
  • Ability to work in a fast-paced environment and adapt to changing priorities