Technical Support Specialist
2 weeks ago
About the Role
">We are looking for a talented Technical Support Specialist to join our team at the Zyoin Group. As a technical support specialist, you will provide high-quality technical support for our products and services, diagnose and resolve product issues, and collaborate with our development team to ensure product stability.
">Your responsibilities will include providing technical support via phone, email, or chat, escalating complex cases when necessary, collaborating with our development team to resolve issues, and documenting and reporting issues for continuous improvement.
">Requirements
">- ">
- Bachelor's degree in Computer Science, IT, or a related field.">
- 3-6 years of experience in software development or technical support.">
- Proficiency in Node.js and Python.">
- Experience with SQL/NoSQL databases, data structures, and algorithms.">
- Familiarity with multi-process architecture and threading.">
- Strong debugging, troubleshooting, and problem-solving skills.">
- Excellent communication skills and the ability to collaborate with cross-functional teams.">
- Self-motivated with the ability to work independently and as part of a team.">
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