Sales Call Quality Improvement Specialist

4 days ago

Allahabad, Uttar Pradesh, India beBeeEvaluator Full time ₹ 7,50,000 - ₹ 11,50,000
Job Title: Sales Call Quality Analyst

We are seeking a skilled and detail-oriented Sales Call Quality Evaluator to monitor and assess daily sales calls made by our tele-calling team.

This role is pivotal in maintaining high communication standards, improving customer interactions, and providing actionable feedback to drive conversions and enhance customer experience.

  • Evaluate daily sales calls against defined quality parameters.
  • Assess performance on elements such as tone and voice modulation, objection handling, product knowledge, company introduction, sales pitch effectiveness, and compliance with scripts and legal guidelines.
  • Maintain detailed evaluation reports and scorecards for each sales call.
  • Share constructive feedback and improvement recommendations with telecallers and team leaders.
  • Identify recurring gaps or issues in sales conversations and suggest targeted training or process improvements.
  • Collaborate with training and sales managers to develop quality benchmarks and coaching initiatives.
Qualifications & Skills:
  • Bachelor's degree in Business, Communications, or a related field (preferred).
  • Prior experience in sales call auditing, telecalling, or sales training is highly desirable.
  • Strong communication and analytical skills with a keen eye for detail.
  • Ability to provide objective, actionable feedback for performance improvement.
  • Familiarity with CRM and call monitoring tools is a plus.
What We Offer:
  • The opportunity to shape and elevate the sales culture of an organization.
  • A collaborative and growth-oriented work environment.
  • Opportunities for professional development and ongoing learning.

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