IT Service Management Specialist
7 days ago
At Technozis, we're seeking a highly skilled IT Service Management Specialist to join our team. As a key member of our IT department, you'll play a crucial role in optimizing our IT service management processes using ServiceNow.
About the Job
- We're looking for an experienced professional with hands-on knowledge of ServiceNow ITSM implementation and administration.
- You'll work closely with our IT teams and business stakeholders to streamline workflows, enhance service delivery, and drive continuous improvement across the organization.
- Your primary focus will be on implementing, configuring, and managing the ServiceNow platform with a focus on IT Service Management (ITSM).
Key Responsibilities
- Implement and configure ServiceNow ITSM modules, including Incident Management, Problem Management, Change Management, Service Catalog, and Knowledge Management.
- Customize workflows, forms, and scripts to meet business requirements.
- Integrate ServiceNow with other enterprise systems and tools.
Required Skills and Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3+ years of hands-on experience with ServiceNow ITSM implementation and administration.
- Strong understanding of ITIL frameworks and best practices.
Benefits
- A competitive salary and benefits package.
- Professional development and growth opportunities.
- A collaborative and inclusive work environment.
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