IT Service Management Specialist

7 days ago


Surat, Gujarat, India Technozis Full time

At Technozis, we're seeking a highly skilled IT Service Management Specialist to join our team. As a key member of our IT department, you'll play a crucial role in optimizing our IT service management processes using ServiceNow.

About the Job

  • We're looking for an experienced professional with hands-on knowledge of ServiceNow ITSM implementation and administration.
  • You'll work closely with our IT teams and business stakeholders to streamline workflows, enhance service delivery, and drive continuous improvement across the organization.
  • Your primary focus will be on implementing, configuring, and managing the ServiceNow platform with a focus on IT Service Management (ITSM).

Key Responsibilities

  • Implement and configure ServiceNow ITSM modules, including Incident Management, Problem Management, Change Management, Service Catalog, and Knowledge Management.
  • Customize workflows, forms, and scripts to meet business requirements.
  • Integrate ServiceNow with other enterprise systems and tools.

Required Skills and Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3+ years of hands-on experience with ServiceNow ITSM implementation and administration.
  • Strong understanding of ITIL frameworks and best practices.

Benefits

  • A competitive salary and benefits package.
  • Professional development and growth opportunities.
  • A collaborative and inclusive work environment.


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