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Customer Service Specialist

4 weeks ago

Surat, Gujarat, India Paradise Placement Consultancy Full time

Job Description:

Job Description:- 


• Help the support team with solving customer issues worldwide


• Resolve technical issues through research, log analysis, issue reproduction, and troubleshooting


• Act as a focal point between customer service, engineering and product teams, including analysing technical issues and forwarding them to the relevant staff


• Open bugs and follow the fix process to completion


• Establish close relationships with partners to implement RapNet services into their systems


• Explain technical issues to a variety of audiences


• Perform manual testing (QA) as needed


• Develop and review content for RapNet' s technical knowledge base


• Will be handling domestic and international clients over the phone and chat platforms


• Ability to give client presentations and trainings in person or remote support

Key Skills :

Customer Service Specialist Customer Service Customer Support