Customer Service Specialist
2 weeks ago
Job Description:
Job Description:-
• Help the support team with solving customer issues worldwide
• Resolve technical issues through research, log analysis, issue reproduction, and troubleshooting
• Act as a focal point between customer service, engineering and product teams, including analysing technical issues and forwarding them to the relevant staff
• Open bugs and follow the fix process to completion
• Establish close relationships with partners to implement RapNet services into their systems
• Explain technical issues to a variety of audiences
• Perform manual testing (QA) as needed
• Develop and review content for RapNet' s technical knowledge base
• Will be handling domestic and international clients over the phone and chat platforms
• Ability to give client presentations and trainings in person or remote support
Key Skills :
Customer Service Specialist Customer Service Customer Support-
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