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Client Relationship Growth Specialist

1 week ago

Mumbai, Maharashtra, India upGrad Rekrut Full time
Company Overview
We are upGrad Rekrut, a leading organization in the industry. Our vision is to provide exceptional customer experiences and drive growth through our relationships.

Job Description
As a Client Relationship Growth Specialist at upGrad Rekrut, you will play a critical role in serving our most affluent customers and driving growth by ensuring excellent engagement and customer service. You will act as the primary point of contact and be responsible for initiating, building, and maintaining deep relationships with these customers to address all their banking needs, products, and servicing requirements.

Responsibilities
- Serve our most affluent customers and drive growth by ensuring excellent engagement and customer service.
- Act as the primary point of contact and be responsible for initiating, building, and maintaining deep relationships with these customers to address all their banking needs, products, and servicing requirements.
- Fully own the book, growth, and customer service KPIs for the mapped portfolio.
- Collaborate with product specialists and subject matter experts to provide tailored solutions that align with customers' specific requirements.
- Work with internal teams to drive on-ground innovation and the bank's strategic initiatives.
- Demonstrate a solution-oriented mindset, ensuring seamless onboarding onto Mobile/Net Banking platforms, facilitating Bill Pay services, promoting SIP, Insurance, and Investment solutions, as well as facilitating Retail, SME Loans, and other pertinent banking programs.
- Enforce strict adherence to the bank's policies and regulatory compliance measures.
- Assist with audits, ensuring conformity to internal and external regulations and guidelines.

Required Skills and Qualifications
- 4-6 years' of client relationship experience
- Strong communication and interpersonal skills