
Workforce Management Lead
6 days ago
Job Overview:
">We are seeking an experienced professional to join our team as a Workforce Management Leader. As an Assistant Manager, you will be responsible for driving strategic initiatives that improve workforce planning, forecasting, and scheduling.
">Key Responsibilities:
">- ">
- Develop and implement data-driven strategies to optimize staffing levels and improve productivity.">
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.">
- Collaborate with cross-functional teams to drive process improvements and best practices in workforce management.">
- Analyze trends and create reports to provide actionable insights on resource utilization and efficiency.">
- Ensure compliance with organizational policies and procedures.">
Requirements:
">- ">
- 5+ years of experience in Workforce Management within a large-scale operations environment.">
- Strong expertise in forecasting, capacity planning, scheduling, and real-time monitoring.">
- Proficiency in WFM tools and MS Excel (advanced level preferred).">
- Excellent analytical, problem-solving, and communication skills.">
- Ability to collaborate effectively with stakeholders and lead process improvements.">
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