End User Technical Support Specialist

6 days ago

Chennai Hyderabad Secunderabad Telangana Pune, India beBeeSupport Full time ₹ 15,00,000 - ₹ 28,00,000
End User Support Specialist

This is an excellent opportunity to work in a dynamic environment where you will be responsible for providing technical assistance to end users.

Job Description

The End User Support Specialist will provide Level 1 and Level 2 technical support to end-users via phone, email, and remote desktop connections. The specialist will troubleshoot and resolve hardware and software issues, as well as provide training on various applications and systems.

Required Skills and Qualifications
  • Technical Skills:
  • Deep understanding of Windows operating systems (10/11), Office 365, and Mobile Device Management (MDM) policies.
  • Knowledge of Microsoft Entra ID (formerly Azure AD), Group Policy, and endpoint security practices.
  • Experience with virtual desktop administration (e.g., Windows 365, Citrix).
  • Extensive experience with Windows OS - Control panel, System settings, networking, device manager.
  • Familiarity with Microsoft Outlook, Word, Excel, Cisco AnyConnect, CrowdStrike, backup tools.
  • Microsoft Outlook - OST/PST, Email Profiles, Shared Folders, Archives, Add-ons, and Webmail.
  • Networking - IP, DHCP, DNS, Switches, Routers, Firewalls, VPN, Tokens, WiFi, Hotspots & NICs.
  • Active Directory Password resets and User properties.
  • Working knowledge of Microsoft Teams audio/video conferencing systems.
  • Laptop backup using Veeam.
  • Soft Skills:
  • Excellent communication and documentation abilities.
  • Strong problem-solving skills and attention to detail.
Benefits

We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.

Others

Please note that this job requires the ability to work in a fast-paced environment and adapt to changing priorities.

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