IT Executive
2 weeks ago
Job Title: IT Executive
Job Summary:
We are seeking an experienced IT Executive to join our team at YOU Broadband India Limited. The successful candidate will be responsible for providing technical support to our employees, resolving issues, and ensuring the smooth operation of our systems.
Key Responsibilities:
- Provide technical support to employees through various channels, including email, chat, and phone.
- Resolve technical issues and problems in a timely and efficient manner.
- Set up new user accounts and profiles, and manage password issues.
- Prioritize and manage multiple open cases simultaneously.
- Establish and maintain effective working relationships with internal staff and other professionals.
- Work flexible hours, including night shifts, and be available on demand to manage unplanned downtime activities.
- Communicate effectively with stakeholders and provide timely updates on technical issues.
- Identify, document, and address unique or recurring customer problems.
- Develop and maintain technical documentation and training materials for internal and external stakeholders.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 1 year of experience in IT support or related field.
- Strong technical skills, including database management, scripting languages, and programming languages.
- Excellent communication and problem-solving skills.
- Ability to work well in a team environment and prioritize tasks effectively.
Location: Surat
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