Warehouse Operation Director

17 hours ago

Bengaluru, Karnataka, India beBeeOperations Full time ₹ 12,00,000 - ₹ 18,00,000

Our company is seeking a Warehouse Operations Manager to oversee our warehouse operations.

Key Responsibilities:
  • Ensure 99%+ First Class (FC) order fulfillment Turn Around Time (TAT) for Business-to-Consumer (B2C) and 100% for marketplace orders (Amazon & Nykaa).
  • Prevent Service Level Agreement (SLA) breaches by ensuring timely processing of marketplace orders.
  • Coordinate with the logistics team for seamless shipment pickups.
  • Ensure 100% Quality Control (QC) is conducted at the time of Outbound by 3rd Party Logistics (3PL) warehouse team.
  • Optimize workforce planning and mentor team members for improved efficiency.
  • Ensure compliance with the Legal Metrology Act and product quality standards.
  • Manage returns efficiently, improving claim approvals and QC checks.
  • Make sure 99.9% re-inventories for Return To Origin (RTO) shipments.
  • Handle operational challenges to maintain SLA adherence.
  • Drive process improvements and automation in warehouse operations.
  • Conduct daily cycle counts and ensure inventory accuracy as per targets.
  • Verifying billing reports and share them with 3PL partners for invoice processing.
  • Monitor SLA and operational performance reports, covering order fulfillment, returns, inbound, and inventory.
  • Work with tech teams to resolve order errors and ensure seamless execution.
  • Collaborate with the marketplace team to resolve order issues before SLA breaches.
  • Ensuring timely coordination for packaging material orders to prevent stock depletion.
KPIs & KRAs:
  • Order Fulfillment: Maintain FC Order fulfillment TAT at 99%+ for B2C and 100% for marketplace orders.
  • Returns Management: Improve claim success rate with effective QC for the products.
  • Operational Efficiency: Optimize picking, packing, and dispatch processes. Monitor inbound TAT and return TAT.
  • Crisis Management: Handle operational spikes and emergencies proactively.
Ideal Experience:

3+ years in warehouse operations, preferably in e-commerce. Strong leadership, problem-solving, and analytical abilities. Proficient in MS Office with a good grasp of basic Excel knowledge. Expertise in Warehouse Management System (WMS), 3PL coordination, and fulfillment. Proactive, detail-oriented, and focused on operational excellence. Ability to collaborate effectively across departments. Flexibility: 6-day work week with availability for peak season challenges.

Perks, Benefits, and Work Culture:

We offer competitive salary, benefits, and growth opportunities. You will work with cutting-edge technologies on high-impact systems. Be part of a collaborative and technically driven team. Enjoy flexible work options and a culture that values learning.

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