Transportation Experience Specialist

1 week ago

Remote, India beBeeTransportation Full time US$ 1,04,000 - US$ 1,30,878

Job Title: Transportation Representative, Executive Customer Relations

Job Description:

This is a key role within our organization where you will be responsible for managing internal escalations related to transportation.

  • You will work closely with the ECR team to develop proactive rescue mechanisms and solutions to improve customer experience.
  • Your primary focus will be on resolving contacts received through escalation channels and communicating effectively with various stakeholders.
Key Responsibilities:

The successful candidate will be expected to perform the following duties:

  • Respond to inquiries from leaders and resolve contacts in a timely manner.
  • Communicate professionally with CS and non-CS departments.
  • Conduct detailed root cause analysis to identify systemic and quality concerns contributing to poor customer experiences.
A Day in the Life:

You will address customer issues by rescuing the customer and identifying the root cause of their experience failure.

Basic Qualifications:

To be successful in this role, you must possess the following qualifications:

  • A relentless obsession for the customer.
  • Excellent English communication skills both verbal and written.
  • Prior experience in Customer Service.
  • Demonstrates flexibility in work hours based on operational requirement.
  • Ability to work independently and self-motivated.
  • Displays good judgment and discretion.
  • Excellent decision-making skills to manage the needs of the customer and business.
Preferred Qualifications:

The ideal candidate will have:

  • Prior experience in Customer Service.
  • Perfection in responses to internal leaders is required.
  • MS-Office Suite (Word, PowerPoint, Excel, SharePoint).

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