Salesforce Implementation Strategist

16 hours ago

Chennai, Tamil Nadu, India beBeeBusiness Full time ₹ 15,00,000 - ₹ 25,00,000

Job Overview

The role of a Salesforce Lead Business Analyst involves the implementation, data migration and support of Sales and Service Cloud applications. This professional will work under the guidance of IT leadership to execute the Salesforce strategy effectively.

Key Responsibilities:

  • Gather and document business requirements, define scope, and perform map/gap analysis for data migration.
  • Understand user needs and drive continuous improvement and efficient use of the Salesforce platform.
  • Configure and customize Salesforce applications, including workflows, profiles, custom objects, rules, etc.
  • Create reports and dashboards for users and business decision-makers.
  • Drive user adoption of Salesforce by supporting and training users.
  • Develop test plans and cases, conduct system integration testing, and perform user acceptance testing (UAT) to validate system functionality and performance.
  • Collaborate with business users, cross-functional teams, and IT resources to deliver solutions.
  • Track, monitor, and report project status using Jira software.

Required Skills and Qualifications:

  • 8+ years of experience in Salesforce implementation, data migration and IT systems.
  • Knowledge of sales processes such as opportunity, quoting, contract management in Salesforce.
  • Deep understanding of Salesforce features and customization capabilities.
  • Strong analytical skills to understand complex business processes and data.
  • Ability to manage project timelines, identify risks, and effectively report project status.
  • Excellent communication skills to articulate and convey information to business leaders and key stakeholders.
  • Problem-solving skills to identify issues and develop creative solutions.
  • Ability to learn new features and capabilities of the Salesforce platform and stay updated.
  • Strong understanding of system integration and ETL tools.
  • Salesforce certification is a plus.

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