Senior Quality Operations Manager

4 weeks ago


Bengaluru, Karnataka, India Gallagher Full time
Job Title: Senior Quality Operations Manager

A champion for operational excellence is sought by Gallagher to lead their Global HR Shared Services team. This role involves monitoring program metrics, providing insights and analysis, and making recommendations to improve quality operations.

Key Responsibilities:
- Ensure all Quality processes are set up according to the GCoE Quality model.
- Design, develop, and own the deployment of process quality strategy within aligned teams.
- Collaborate with the MIS team to build automated reports and dashboards for quality and operational performance metrics.

Required Skills and Qualifications:
- A Human Resource graduation or post-graduation qualification from a recognized university or B-School (preferred).
- Strong practical experience with Excel (PivotTable, Charts, Statistical functions), PowerPoint, and Power BI.
- Industry-recognized quality certifications (Six Sigma, Lean, COPC, etc) essential.

Estimated Salary: $120,000 - $180,000 per annum.

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