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Tech Support Expert

2 weeks ago

Bharatpur, Rajasthan, India beBeePrinter Full time ₹ 8,00,000 - ₹ 12,00,000
Technical Support Specialist Job Description

We are seeking a skilled technical support specialist with 2 years of experience to provide high-quality service support for computer systems and large format printing solutions.

The ideal candidate will have excellent problem-solving skills, the ability to work independently in the field, and strong communication and customer service orientation.

This is a fantastic opportunity to develop your skills and expertise in technical support and maintenance of computers, printers, and large technical equipment.

  • Job Responsibilities:
  • Install, configure, and maintain Epson Large Format Printers (Technical, Textile, Photo) at customer locations.
  • Provide on-site troubleshooting, repair, and maintenance of large format printers and computer systems (hardware and software).
  • Diagnose printer faults, perform preventive maintenance, and resolve technical issues related to printing systems and peripherals.
  • Troubleshoot and repair computer hardware, software, networking issues for business customers.
  • Perform calibration, alignment, and test prints to ensure optimal printer performance.
  • Maintain detailed service reports after each service visit, including issue diagnosis, resolution, and parts used.
  • Coordinate with technical support teams and Epson service engineers for complex troubleshooting.
  • Manage spare parts inventory and request replacements when needed.
  • Provide technical guidance and training to customers on proper usage and maintenance of printers and computer systems.
  • Ensure timely service response and achieve defined service KPIs.
  • Support customer escalations and follow up to ensure issue resolution and customer satisfaction.
  • Stay updated on new printer models, software updates, and technical service procedures.
Qualifications and Skills

To be considered for this role, you should possess the following qualifications and skills:

  • Bachelor's Degree in Electronics, Mechanical, Computer Science, or related fields.
  • Minimum 2 years of experience in service and maintenance of computers, printers, or large technical equipment.
  • Knowledge of large format printers (Epson preferred) or computer systems troubleshooting.
  • Good understanding of networking, computer hardware, operating systems, and printer drivers.
  • Strong problem-solving skills and ability to work independently in the field.
  • Willingness to travel frequently within Coimbatore & Tirupur region.
  • Good communication and customer service orientation.