Process Excellence Leader
1 day ago
We are seeking an experienced Process Excellence Leader to join our team at Gallagher. As a champion for operational excellence, you will be responsible for driving quality and efficiency across our global HR shared services processes.
In this role, you will oversee the implementation of process quality strategies, monitor program metrics, and provide actionable insights to stakeholders. You will also work closely with cross-functional teams to define SLA targets and ensure delivery of quality KPIs.
Key Responsibilities:
- Design and deploy process quality strategies within aligned teams
- Liaise with MIS teams to build automated reports and dashboards
- Ensure delivery of quality KPIs for aligned Global HR Shared Services processes
- Monitor day-to-day activities and achievements of Quality teams
- Provide actionable insights to Ops Managers and Stakeholders based on audit observations
Qualifications:
- A Human Resource graduation/post-graduation qualification from a recognized university or B-school (preferred)
- Strong practical experience with Excel, PowerPoint, and Power BI
- Industry-recognized quality certifications (Six Sigma, Lean, COPC, etc) essential
- Well-versed with structured problem-solving techniques and ability to analyze data
Estimated Salary: $120,000 - $150,000 per annum
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