Account Relationship Manager

2 days ago

Guntur, Andhra Pradesh, India beBeeClient Full time ₹ 60,00,000 - ₹ 1,00,00,000
Job Title:

Engagement Manager

About the Role

This role offers a unique opportunity to work under the guidance of an Engagement Director and support senior account leadership in growing learning service sales to our clients. As an Engagement Manager, you will manage client accounts, interact with stakeholders, find and convert opportunities, and report commercial results.

The ideal candidate will be a highly organized, client-focused individual with strong communication skills and a desire to grow in professional learning services.

Key Responsibilities
  • Support Engagement Directors in managing key client accounts across regions.
  • Identify unmet client needs or potential service gaps that could represent new opportunities.
  • Create sales materials and tailored client presentations to support upsell or renewal opportunities.
  • Lead and coordinate documents for RFI and RFP responses, including slide decks, rate cards, and solution overviews.
  • Prepare and present QBRs, and other related governance activities.
  • Track win/loss data and sales KPIs across the portfolio to support continuous improvement.
  • Research client organization changes (e.g., new leaders, business priorities, M&A activity) that could signal opportunities.
  • Collaborate with service line leaders on how to align internal solutions to unmet client needs.
  • Respond to routine client queries and escalate issues where needed.
  • Contribute to preparation of business reviews, presentations, and reports.
  • Monitor account metrics including SLA performance, client satisfaction, and operational KPIs.
  • Support opportunity tracking and contribute to renewal preparation and upsell coordination.
  • Ensure internal systems and documentation are up to date and accurate.
  • Stay current on learning industry trends and client-specific developments.
Required Skills and Qualifications
  • Relationship development with client stakeholders and key figures within the organization.
  • Presentation and pitching skills to create a strong impression on organizational capabilities.
  • Clear and professional communication in both verbal and written formats.
  • Strong organizational and time-management abilities.
  • Analytical mindset with comfort working with data and reporting tools.
  • Commercial decision making on which opportunities will provide mutually beneficial outcomes.
  • Proficient in Microsoft Office, especially PowerPoint and Excel; familiarity with CRM tools is a plus.
  • Team-oriented with a service delivery mindset.
  • Detail-oriented with a proactive approach to managing client needs.
  • Ability to work under direction but also take initiative on smaller tasks and projects.
  • High level of professionalism in external-facing communications.
  • Adaptable and comfortable working in a fast-paced, global environment.
Equal Opportunity Employer Statement

We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

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