Customer Support Team Manager

6 days ago


Madurai, Tamil Nadu, India Aptean Full time
Job Description:

Aptean is seeking an experienced Customer Support Team Manager to join our team. This role requires a strong leader who can guide and direct teams to ensure quality support delivery.

Key Responsibilities:
  • Provide leadership and clear direction to teams on customer support policies, practices, processes, and priorities.
  • Manage customer expectations and foster positive business relationships with all customers.
  • Mentor and coach team members to develop their skills and abilities.
  • Conflict resolution and performance management.
  • Cross-functional collaboration and coordination with other teams.
Requirements:
  • 8-12 years of work experience in manufacturing ERP, handling teams.
  • Strong analytical problem-solving and decision-making skills.
  • Excellent verbal and written communication skills.
  • Ability to work efficiently and independently.
  • High adaptability and ability to work under pressure.
  • Track record in providing outstanding customer service.
Technical Requirements:
  • Good understanding of ERP functional processes flow and procedures.
  • Bachelor's degree in IT-related field.
Benefits:

This position offers a competitive salary of $85,000 - $110,000 per year, depending on experience. Additionally, Aptean offers a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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