Customer Service Representative
3 days ago
Job Title: Customer Service Professional
About the Role:This position involves handling customer contracts, serving as a liaison between customers and internal teams, and resolving issues in a timely manner. As a Customer Service Professional, you will be responsible for communicating with customers, managing orders, and collaborating with colleagues to achieve shared goals.
Key Responsibilities:- Manage customer contracts and resolve issues efficiently.
- Serve as a point of contact for customer inquiries and concerns.
- Collaborate with internal teams to ensure seamless communication and resolution of customer issues.
- Monitor and update customer information in systems.
- Develop and implement processes to improve customer satisfaction and service delivery.
- Analyze data to identify trends and areas for improvement.
To succeed in this role, you should possess excellent communication skills, be able to work independently, and have experience in a similar capacity. Additionally, proficiency in Microsoft Office and SAP is essential.
We are looking for a highly organized and detail-oriented individual who can provide exceptional customer service and support.
Education and Qualifications:- Bachelor's degree in any field.
- Intermediate level proficiency in Microsoft Office.
- Prior experience with SAP is required.
- Strong commitment to customer satisfaction.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.
- Strong analytical and problem-solving skills.
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