
Operations Supervisor
5 days ago
Team Manager Position
As a Team Manager, you will be responsible for leading a team of customer support agents to ensure high levels of customer satisfaction and service quality.
Key Responsibilities:
- Lead and manage teams to achieve business objectives and maintain exceptional customer experiences.
- Develop and implement effective training programs to enhance the skills and knowledge of team members.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
- Collaborate with other departments to ensure seamless communication and coordination.
Requirements:
- Bachelor's degree in a relevant field such as business, communications, or psychology.
- At least 2 years of experience in a leadership role preferably in customer support, sales, or call centre operations and management.
- Fluency in native languages is required.
- Proficiency in MS Excel and ability to analyze data to inform decision-making is essential.
Preferred Qualifications:
- Experience working in a similar industry or environment is an asset.
- Additional languages are an added advantage.
About Us:
We are a dynamic organization committed to delivering exceptional customer experiences through our team's passion for delivering high-quality services that exceed customer expectations.
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