Customer Support Representative

6 days ago


Bengaluru, Karnataka, India Spiderfocus Solutions Full time

Job Title - Customer Support Position

About the Role:

At Spiderfocus Solutions, we're seeking a skilled Customer Support Representative to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional support to our clients, ensuring their needs are met and exceeded.

Responsibilities:

  • Manage a high volume of incoming phone calls and provide prompt, professional support to our clients.
  • Identify and assess customer needs to achieve satisfaction and build long-term relationships.
  • Utilize CRM systems and practices to efficiently manage customer interactions and accounts.
  • Meet personal and team sales targets and call handling quotas while maintaining a high level of customer satisfaction.
  • Handle customer complaints, provide solutions and alternatives, and follow up to ensure resolution.
  • Maintain accurate records of customer interactions and process customer accounts in a timely manner.

Requirements and Skills:

  • Proven customer support experience or experience as a Client Service Representative.
  • Track record of over-achieving quota and meeting sales targets.
  • Strong phone contact handling skills, active listening, and excellent communication skills.
  • Familiarity with CRM systems and practices, as well as customer-oriented abilities.
  • A high school diploma or equivalent is required.


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