Customer Support Representative

6 days ago


Bengaluru, Karnataka, India Spiderfocus Solutions Full time

Job Title: Customer Support Position at Spiderfocus Solutions

About the Role:

We are seeking a highly skilled and experienced Customer Support Representative to join our team at Spiderfocus Solutions. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  1. Product Knowledge: Develop and maintain in-depth knowledge of our products and services to effectively resolve customer queries.
  2. Policy Development: Assist in the development and implementation of company policies and procedures to ensure efficiency and effectiveness.
  3. Training and Development: Collaborate with the training team to develop training lessons and materials to enhance service delivery systems.
  4. Team Management: Manage a team of Customer Support Representatives, providing guidance and support to ensure excellent customer service.
  5. Customer Support: Provide timely and effective support to customers through email and phone, resolving queries and complaints in a professional manner.
  6. Performance Monitoring: Monitor the performance of individual representatives, identifying areas for improvement and providing feedback.
  7. Record Keeping: Maintain accurate records of customer interactions, including phone calls and email correspondence.
  8. HR Support: Assist the HR department with hiring new employees and providing training sessions to enhance their skills.
  9. Customer Feedback: Collect and analyze customer feedback to identify areas for improvement and implement changes.
  10. Relationship Building: Foster and maintain healthy relationships with clients, ensuring their needs are met and exceeded.

Requirements:

We are looking for a highly motivated and experienced individual with excellent communication and interpersonal skills. The ideal candidate will have a strong understanding of customer service principles and practices, as well as experience in a similar role.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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