Tele Sales Representative for Audience Engagement

5 days ago


Mumbai, Maharashtra, India FYI CREATIVE MARKETING Full time

Position: Full Time

About the Role

  • Contact with potential or existing customers to inform them about an event/service using scripts created by our team.
  • Answer questions about the event/service, providing accurate and helpful information.
  • Understand customer requirements and close sales by asking the right questions and using negotiation skills.
  • Direct prospects to our field sales team when necessary.
  • Enter and update customer information in our CRM database.
  • Keep records of calls and sales, noting down useful information for future reference.

Requirements

  • A Bachelor's Degree in any discipline.
  • One year of experience as a tele-sales/customer service representative.
  • A proven track record of successfully meeting sales targets over the phone.
  • Good knowledge of CRM software and telephone systems.
  • Ability to learn about products and services, describing/explaining them to prospects.
  • Excellent knowledge of English.
  • Excellent communication and interpersonal skills.
  • Cool-tempered and able to handle rejection.
  • Outstanding negotiation skills with the ability to resolve issues and address complaints.


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