IT Operations Specialist

1 week ago

Bikaner, Rajasthan, India beBeeSystem Full time ₹ 15,00,000 - ₹ 18,00,000

At Vistra, we aim to progress by removing complexity from global business operations.

We are seeking a skilled System Engineer to fill this full-time and permanent position in India, covering regional IT operations. This role offers a unique opportunity for growth and impact.

The ideal candidate will possess a solid understanding of Active Directory, Windows Server OS (2012+), Virtualization – Hyper-V, VMWARE, Server hardware - Dell, HP, Storage Devices - Nimble / Alletra, Office 365 / Exchange server Management, Mimecast, OKTA, etc.

A successful track record in Service Desk environments, preferably with an ITIL framework, is beneficial. Strong communication skills, attention to detail, and the ability to prioritize tasks are essential in this role.

Key responsibilities include building relationships with Infrastructure Leads, peers, and OPS teams, escalating daily operational issues, and ensuring proper documentation. The System Engineer will also work closely with the business on changes and requests for new services, provide support in solving incidents and service requests, and execute resolution of all incidents and problem enquiries.

  • Act as a point of escalation for daily operational issues
  • Oversee operational tasks and ensure proper documentation is maintained
  • Work closely with the business for any changes or requests for new services
  • Provide support in solving incidents, service requests and problems
  • Execute resolution of all incidents and problem enquiries
  • Involved in changes and ensuring adherent communication is released
  • Ensure continuity in service provision and restore required service in case of disruption
  • Manage third party vendors for incident management through to resolution
  • Check technical conditions of IT equipment and landscape
  • Maintain & Update systems periodically as required by vendors, compliance or lifecycle management
  • Monitor and report on the system's performance and take corrective action when necessary
  • Provide reporting on ad-hoc basis
  • Support with internal offices move, if required
  • Keep up to date documentation and tasks for audit purposes
  • Play an active role in IT Infrastructure related projects, when needed
  • Act and take actions as a 1st line support on the Infra team and establish good relationships with members of 2nd and 3rd line support groups.

Job seekers must have the following skills: proficiency in Active Directory, experience working with Windows Server OS, knowledge of virtualization technologies, and expertise in server hardware and storage devices.

This role provides opportunities for growth, skill development, and professional satisfaction.

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