Operations Strategist

2 days ago


Nellore, Andhra Pradesh, India beBeeWorkforce Full time ₹ 75,00,000 - ₹ 1,50,00,000

Job Title: Strategic Workforce Planner

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Role Overview:

The Strategic Workforce Planner will partner with business stakeholders, operations, and clients to ensure optimal workforce planning, scheduling, capacity management, and real-time performance monitoring. As a strategic advisor, this role will support business leaders on staffing, productivity, and cost optimization while ensuring service level agreements (SLAs) and business objectives are met.

Key Responsibilities:

  • Collaborate with business stakeholders to develop and maintain long-term, mid-term, and short-term capacity plans.
  • Translate business forecasts and plans into WFM strategies (staffing models, shrinkage planning, hiring recommendations).
  • Provide workforce insights, analysis, and recommendations to support strategic decision-making.
  • Design efficient schedules that balance service delivery, employee preferences, and cost.
  • Ensure optimal utilization of workforce across different lines of business.
  • Implement scheduling best practices to manage shrinkage, adherence, and occupancy.
  • Oversee intraday management, real-time monitoring, and SLA adherence.
  • Generate and present performance dashboards, staffing reports, and variance analysis.
  • Lead and mentor a team of WFM analysts and real-time specialists.

Requirements:

  • Strong analytical and problem-solving skills.
  • Ability to communicate complex ideas effectively.
  • Experience in workforce planning, scheduling, and analytics.
  • Leadership and team management skills.
  • Knowledge of scheduling software and tools.


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