Senior Program Manager

2 days ago

Kottayam, Kerala, India beBeeOperational Full time ₹ 10,00,000 - ₹ 25,00,000
Job Title: Cluster Manager

Key Responsibilities:

  • Operational Leadership:
    • Ensure seamless operation of multiple centers within the designated cluster.
    • Provide strategic direction and operational leadership to multiple centers within the assigned cluster with a focus on enrollment and placements.
    • Implement programs, oversee center level activities within the cluster, manage resources, and foster a collaborative and inclusive environment to achieve organizational objectives.
    • Ensure consistent implementation of organizational policies and procedures.
  • Program Management & Coordination:
    • Oversee the coordination and execution of programs across the cluster.
    • Collaborate with center managers to ensure program alignment with beneficiary needs and organizational goals.
    • Enable implementation of execution plans to adhere to project mandates and timelines.
    • Ensure compliance with process metrices and quality standards while continuously seeking opportunities for program improvement.
  • Stakeholder Engagement:
    • Liaison with internal stakeholders for operational requirements.
    • Cultivate and maintain strong relationships with community partners, and other external stakeholders to enhance the impact and reach of the cluster.
    • Collaborate with cross functional internal teams (PMO, Academic Excellence, HR, M&E, CRD, MIS, Curriculum, IT, Finance, Admin etc.) for operational requirements.
    • Participate in formal meetings to share operational feedback with respective stakeholders.
  • People Management:
    • Train, and mentor center managers and support staff within the cluster.
    • Foster a positive and inclusive work culture, provide leadership and support to promote professional development and teamwork.
    • Enable optimal productivity level of reporting teams.
    • Implement performance metrics to assess the effectiveness of center operations.
    • Establish and communicate attrition reduction and employee satisfaction plans to center managers, outlining specific strategies, feedback mechanisms, and continuous improvement plans.
  • Resource Management:
    • Manage budgetary resources effectively to maximize impact across all centers.
    • Monitor and optimize resource allocation, including staffing, supplies, and equipment.
    • Manage the budget for projects effectively, ensuring the allocation of resources aligns with program priorities and organizational objectives.
  • Documentation, Compliance and Quality Assurance:
    • Prepare regular reports on program outcomes, financial performance, and other key metrics.
    • Maintain and review comprehensive documentation of program activities and impact for the purpose of internal reviews and internal and external audits.
    • Ensure compliance with relevant laws, regulations, and organizational standards.
    • Implement quality assurance measures to uphold service excellence.
    • Use of Technology tools and generate culture of technology adoption.

The ideal candidate should be a graduate/postgraduate in any discipline with experience in skill development CSR projects and good experience in operations and team management skills.

Cluster Manager – Training & Operations is a crucial role that requires effective operational leadership, program management, stakeholder engagement, people management, resource management, and documentation. If you have experience in skill development CSR projects and good experience in operations and team management skills, we encourage you to apply for this challenging opportunity to join our organization as Cluster Manager – Training & Operations.

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