Achieve Excellence as a Senior Operations Manager

Achieve Excellence as a Senior Operations Manager

• Lead strategic initiatives to enhance operational efficiency and reliability.

To excel in this position, you will be responsible for developing and implementing comprehensive risk management strategies, ensuring compliance with relevant legal, regulatory, and security standards.

You will oversee disaster recovery plans, manage vendor relationships, lead incident response efforts, review technology stacks, foster innovation, and champion sustainability practices.

This role involves leading teams in the development of a comprehensive Sustain strategy and command centre for real-time monitoring and rapid incident response.

The ideal candidate will spearhead the Build Release management process, optimizing deployment practices for speed, efficiency, and minimal user impact.

• Risk Management: Develop and implement a comprehensive risk management strategy to identify potential threats to application stability and performance.
• Disaster Recovery: Oversee the creation and regular testing of disaster recovery plans to ensure rapid restoration of services in the event of major incidents or disasters.
• Compliance: Ensure compliance with relevant legal, regulatory, and security standards, including GDPR, HIPAA, or SOC 2.
• Vendor Management: Manage relationships with software vendors, cloud service providers, and other third-party entities.
• Incident Response: Lead incident response efforts as Incident Commander during major outages, coordinating across teams to restore service swiftly.
• Technology Stack: Regularly review and manage the lifecycle of the technology stack, ensuring it is up-to-date, supported, and aligned with the application's long-term strategy.
• Innovation: Foster an environment of innovation within the team, encouraging the exploration and adoption of new technologies, methodologies, and practices.
• Sustainability: Act as a champion for the sustain practice within the organization, facilitating collaboration between development, operations, product management, and customer support teams.
• Strategy Development: Develop and lead the implementation of a comprehensive Sustain strategy and command centre for real-time monitoring and rapid incident response.
• Build Release Management: Spearhead the Build Release management process, optimizing deployment practices for speed, efficiency, and minimal user impact.
• Mentorship: Mentor and guide a specialized team in Sustain practices, Service Now operations, and release management.
• Process Improvement: Implement and refine incident and problem management frameworks to proactively identify, address, and prevent system disruptions.
• Collaboration: Collaborate with development, operations, and product teams to align strategies, streamline workflows, and ensure cohesive release planning and execution.
• Infrastructure Solutions: Design scalable infrastructure solutions and observability tools to support application reliability and operational insights.
• Observability: Employ Observability tools and ML techniques to proactively monitor for performance and reliability issues and address them before they become concerns.
• Service Level Objectives: Establish, monitor, and report on service-level objectives (SLOs) and key performance indicators (KPIs).
• Retrospectives: Lead incident retrospectives and preventive strategy development to mitigate future risks and enhance system resilience.
• Best Practices: Promote best practices in software development lifecycle management, emphasizing reliability, quality assurance, and efficient deployment.
• Capacity Planning: Oversee capacity planning and resource allocation to accommodate application growth while maintaining peak performance.
• Emerging Technologies: Champion the adoption of emerging technologies and methodologies in Sustain, Service Now, and AI/ML to maintain a competitive edge.