Senior Operations Manager
1 day ago
Job Overview
">This role is a senior management position responsible for overseeing the operational activities of multiple terminals in one or more states. The ideal candidate will have strong leadership, communication and organizational skills to ensure efficient and effective operations that align with company objectives.
">Key Responsibilities:
">- ">
- Execute defined processes according to Service Level Agreements.">
- Coordinate customer service operations and implement strategies to ensure high levels of customer satisfaction.">
- Oversee the implementation of technology solutions to meet customer requirements.">
- Maintain smooth relationships with customers and internal teams.">
- Mentor and motivate teams to achieve productivity and engagement targets.">
- Report on operational performance and suggest areas for improvement.">
- Collaborate with senior management to formulate strategic plans.">
- Identify and mitigate operational risks to ensure business continuity.">
- Streamline operational processes to increase efficiency.">
- Work collaboratively with stakeholders to achieve operational goals.">
Requirements:
">- ">
- Proven experience in leading operations or similar leadership roles.">
- Knowledge of data analytics and reporting.">
- Excellent communication and negotiation skills.">
- Strong organizational and leadership abilities.">
- Analytical mind.">
- Problem-solving aptitude.">
Location: Hyderabad
">Experience: 6-10 years
">Languages: Hindi, Telugu and English are mandatory, Other languages are an added advantage
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