Senior Operations Manager

4 days ago


Hyderabad, Telangana, India beBeeStrategic Full time ₹ 42,00,000 - ₹ 60,00,000
Senior Operations Manager

Job Title: Senior Operations Manager

Role Summary: We seek a strategic and results-driven Senior Operations Manager to lead our day-to-day operations, drive revenue growth, and ensure exceptional customer experience.

Key Responsibilities:
  • Maximize Process Efficiency: Develop and implement strategic plans to optimize processes, reduce costs, and improve productivity.
  • Collaborate with Leaders: Work closely with senior leaders to provide operational support and develop strategic plans aligned with business objectives.
  • Identify New Opportunities: Analyze market trends and client needs to identify new revenue streams and geographies for expansion.
  • Clients' Needs: Ensure a deep understanding of clients' individual experiences to anticipate and prevent potential issues.
Contract Compliance & Adherence:
  • SLA Parameters: Ensure all SLA parameters are met in the account and maintain a green card at all times.
  • Audit Findings: Review and drive actions on internal and external audit findings to prevent major non-compliances.
  • Delivery Parameters: Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines.
Delivery Governance in the Account:
  • Customer Goals: Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project.
  • Performance and Quality: Ensure a green card for all accounts in terms of performance and quality.
  • Delivery Dashboards: Monitor and review delivery dashboards/MIS across accounts to track progress and identify potential red flags.
Invoicing:
  • Timely Invoicing: Timely submission of invoices to the client as defined in the SOW.
  • Client Issues: Provide information required and resolve any invoicing issues raised by the client.
Resource Allocation & Retention:
  • Resource Planning: Conduct effective resource planning to maximize the productivity of resources (people, technology etc.).
  • Resource Fulfillment: Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery.
  • Manpower Optimization: Optimize manpower and minimize leakages by working closely with delivery head.
Mandatory Skills:

Customer Service

Experience: 8-10 Years


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