Highly Skilled ServiceNow Professional

3 days ago

Bengaluru, Karnataka, India beBeeServiceNow Full time ₹ 9,00,000 - ₹ 12,00,000
Senior ServiceNow Administrator

We seek a seasoned Senior ServiceNow Administrator to oversee the administration, maintenance, and enhancement of our ServiceNow platform. The ideal candidate will provide expert-level support, troubleshooting, and continuous improvement for various ServiceNow modules.

Key Responsibilities:

  • Lead the administration, configuration, and maintenance of the ServiceNow platform, including ITSM, ITBM, ITOM, HRSD, and CSM modules.
  • Provide expert-level support and troubleshooting for all ServiceNow-related issues, ensuring timely resolution and minimal disruption to services.
  • Manage user access, roles, and security within ServiceNow, ensuring compliance with organizational policies and best practices.
  • Configure and maintain workflows, forms, reports, dashboards, and integrations within the ServiceNow environment.
  • Perform regular health checks, performance monitoring, and optimization of the ServiceNow instance.
  • Plan, coordinate, and execute ServiceNow upgrades and patch installations, ensuring seamless transitions and minimal impact on users.
Required Skills and Qualifications:
  • Extensive hands-on experience in ServiceNow administration, configuration, and support.
  • Proficiency in administering and supporting multiple ServiceNow modules (e.g., ITSM, ITOM, ITBM, HRSD, CSM).
  • Strong understanding of ServiceNow architecture, capabilities, and best practices.
  • Experience with ServiceNow scripting (JavaScript, Glide API) for client-side and server-side logic.
  • Knowledge of integrations using REST/SOAP APIs, MID Servers, and other integration hubs.
  • Ability to troubleshoot complex platform issues and provide effective solutions.
  • Excellent analytical, problem-solving, and communication skills (written and verbal).
  • Strong customer service orientation and ability to work effectively with diverse teams.
  • ServiceNow Certified System Administrator (CSA) certification is highly preferred.
  • ITIL Foundation certification is a plus.

This is an exciting opportunity to leverage your expertise and passion for ServiceNow to drive business success.

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