Technical Support Specialist

24 hours ago


Hyderabad, Telangana, India beBeeTechnician Full time US$ 60,000 - US$ 90,000
Job Overview:

The IT Support Specialist plays a vital role in providing frontline assistance to a diverse user base across various technologies and time zones. This position requires excellent communication skills, a composed demeanor, and the ability to collaborate effectively with cross-functional teams.


Key Responsibilities:
  • Deliver end-user support via cloud-based ticketing systems
  • Provide technical assistance across macOS and Windows environments
  • Offer remote guidance using collaboration tools and video conferencing software
  • Investigate and troubleshoot hardware and software issues related to office productivity suites, network connectivity, and audio-visual equipment
  • Escalate unresolved technical issues to advanced support teams based on standard service level agreements
  • Document all actions, communications, and outcomes in the ticketing system
  • Maintain professionalism when interacting with international colleagues and leadership

Requirements:
  • Bachelor's Degree in Computer Science or Information Technology
  • Minimum 3 years of experience in an IT support role
  • Soft-spoken and approachable demeanor – with an empathetic approach
  • Ability to collaborate with global teams and stakeholders
  • Problem-solving mindset – proactive, patient, and composed under pressure


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