Senior Implementation Specialist
3 weeks ago
HRhelpdesk is a rapidly growing private equity backed SaaS product company.
Job Summary- Technical Leadership - Lead technical engagements with our largest and most complex users, acting as the technical point of contact and trusted advisor during the development process.
- Customer Advocacy - Deeply understand and anticipate customer needs, positioning the company's product as the premier solution to address their complex challenges.
- Technical Content Creation - Develop and oversee the creation of advanced technical content, including documents, diagrams, proof of concept, test plans, etc., to guide customers in implementing sophisticated use cases or adopting best practices.
- Solution Design - Design, write, and maintain sophisticated software solutions to enhance Professional Services' ability to deliver exceptional value to customers.
- Quality Assurance - Rigorously test and evaluate our solutions and processes to pinpoint areas for improvement.
- Process Improvement - Continuously improve our products and processes through expert insights to technical discussions, enhance our products' internal tools, and the overall customer experience.
- Infrastructure Management - Manage and optimize production IT infrastructure, overseeing major changes or customizations on behalf of our customers.
- Collaboration - Collaborate closely with Product Management to evolve the platform, leveraging deep insights derived from our team's extensive field experience.
- Knowledge Base - Create and maintain process/technical documentation and develop comprehensive knowledge base articles aiming to increase efficiency and minimize effort.
- Mentorship - Mentor junior engineers and team members, fostering a culture of continuous learning and development.
Requirements
- MCA/BE/ME or related fields.
- 10 years of production-level experience in Python and other programming languages.
- Expertise in Unix and Windows operating systems with advanced proficiency in command line interfaces.
- Proficient in using Git with a strong understanding of best practices and experience in leading collaborative development efforts.
- Extensive experience with scripting languages, application development, databases, and analytical tools.
- Hands-on experience with Azure infrastructure, web services, and operations.
- Demonstrable experience in common enterprise applications and their integration.
- Excellent communication skills, problem-solving ability, thinking out of the box, solution-oriented attitude, with a proven ability to develop and articulate complex technical concepts in a clear concise manner.
Benefits
Best in the Industry.
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