Business Development Manager Placing and Billing

2 weeks ago

Nagpur, Maharashtra, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 25,00,000
Operations Manager

The primary goal of this role is to deliver exceptional client outcomes by effectively integrating and mobilising relationships with insurers.

  • Key Responsibilities: Strategy, Operations Management, People Management

To achieve this objective, the Operations Manager will oversee the Placing and Billing team in Great Britain. The Operations Manager will work closely with stakeholders to develop business unit client service propositions and service delivery strategies.

The key responsibilities of this role include:

Strategy
  • Contribute to the creation of short and long-term business unit strategies in collaboration with stakeholders and execute agreed strategies.
  • Develop business unit client service propositions and service delivery strategies.
Operations Management/Operational Effectiveness
  • Ensure operational activities meet service level agreements.
  • Manage workflow, handle escalations, proactively engage resources to address issues and delegate workload across the leadership team.
  • Deliver assigned operational programs, projects and/or services significant to the business unit.
  • Align with organisational strategy to deliver continual improvement in areas such as risk, compliance, quality, and productivity.
  • BUILD high-quality relationships with internal / external stakeholders.
  • Proactively identify stakeholder needs, discuss, develop, and deliver potential solutions.
  • Ensure team adheres to compliance / statutory requirements and operates within guidelines of internal & external regulators.
  • Collaborate with other teams to improve client satisfaction.
  • Review process risks and ensure adequate controls are in place.
People Management/Development
  • Develop effective succession planning for oneself and all critical roles within the team.
  • Develop line managers through coaching and teambuilding while serving as an escalation point for operational issues and complaints.
  • Work with HR to manage talent recruitment, development and retention requirements for the business unit.
  • Conduct periodic and annual performance reviews for direct reports.
  • Build inclusive & diverse teams.

Required Skills and Qualifications:

  • Focusing on Clients
  • Working in Teams
  • Driving Excellence
  • Fostering Innovation
  • Influencing Stakeholders
  • Developing Talent
  • Adapting to Change

Qualification: Any Graduate or Postgraduate

Talent Requirements:

  • Proven track record of providing excellent levels of client service across varied processes & stakeholders.
  • Knowledge and experience in organisational effectiveness and operations management, including implementation of best practices.
  • Preferably experienced in conducting transitions / knowledge transfer activities.
  • Broad operations expertise encompassing coordination with diverse logistical functions such as Operations, IT, Compliance, and Enterprise Risk Management.
  • Critical thought process, analytical & strategic skills.
  • Demonstrated leadership and vision in managing teams and major projects or initiatives.
  • Excellent interpersonal skills and collaborative management style.

About This Role

This Operations Manager position offers a unique opportunity to join our dynamic team and contribute to delivering exceptional client outcomes.

We are seeking a highly skilled and motivated individual who can effectively manage the Placing and Billing team in Great Britain and drive business growth through innovative strategies and operational excellence.

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