Learning Delivery Specialist

23 hours ago

Anantapur, Andhra Pradesh, India beBeeEducator Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Program Coordinator

About Us:

We're a leading education platform providing high-quality learning experiences to individuals and organizations worldwide.

We collaborate with top-tier universities, offering short courses, degree programs, professional certificates, and senior executive programs. Our model combines technology, curriculum innovation, and hands-on instruction from senior faculty, mentors, and coaches.

We have a global presence with over 2,000 employees and offices in several locations.

As a Program Coordinator, you'll play a key role in ensuring the smooth operation of our programs, providing support to learners, and coordinating with internal teams.

The ideal candidate will have excellent written and verbal communication skills, thrive in a fast-paced environment, and be adaptable to evolving processes.

Key Responsibilities Include:

  • Learner Support: Serve as the point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience.
  • Stakeholder Collaboration: Work closely with internal teams to manage program timelines, ensure the alignment of deliverables, and identify areas for process improvement.
  • Process Improvement: Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.
  • Quality Control: Ensure that all learning communications adhere to quality standards and branding guidelines set by the process.

Required Skills and Qualifications:

  • Bachelor's Degree: A relevant field or equivalent qualification is required.
  • Excellent Communication: Strong written and verbal English communication skills are essential.
  • Adaptability to Business Needs: Ability to respond to tickets, chats, and out-calling as per the business requirements.
  • Customer-Focused: Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally and effectively.
  • Tech-Savvy: Ability to quickly adapt to new software platforms and tools, with an interest or background in EdTech being a plus.
  • Team Player: Collaborative mindset with a willingness to work across teams to provide exceptional learner support.
  • EdTech Experience: Prior experience with online education, services delivery, or familiarity with digital learning tools (preferably proficiency with learning management systems).

Benefits:

You'll have the opportunity to make a real impact by helping professionals achieve their learning goals. We offer a collaborative, inclusive work environment and opportunities for professional growth.

We value our employees' contributions and strive to create a workplace where everyone can thrive.

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