IS Process Improvement Specialist
7 days ago
A global leader in the electrical and automation industries, ABB develops solutions that help customers improve their productivity, efficiency, and quality of life. Our innovative technologies are used in a wide range of areas, from traditional industries such as power and heavy industry to emerging fields like electrification and smart cities.
Synopsis of the Role
The IS Support Process Specialist will play a critical role in supporting the organization's vision and strategic direction by defining, managing, and monitoring processes to meet requirements for Information Systems (IS) services. This includes planning, measuring, and improving all aspects of IS services to ensure they meet the agreed-upon Key Performance Indicator (KPI) targets. The successful candidate will have experience in system development, process improvement and optimization, and data analytics with project management. In addition, this person will be responsible for ensuring that all service-related information is maintained within the service management tool and providing consultation, advice, and support for the installation of IS services or the change of existing IS services.
Key Responsibilities
- Describe and define IT processes/services including relationships, dependencies, and business value.
- Prepare and maintain process documentation for the system services and advise on the correct and effective use of the services.
- Take action to ensure targets are met within established safety and quality procedures, correct malfunctions, and call on other experienced colleagues and external resources to ensure services are delivered proactively.
- Provide consultation, advice, and supports the installation of IS services, or the change of existing IS services.
- Deliver (when involved) the appropriate IS solution/service according to agreed Service Level Agreements (SLAs), in time, within budget, and as per quality standards.
- Apply and execute the relevant measurement and reporting management practice to enable planning, controlling, reviewing, and auditing services to meet agreed KPI targets.
- Identify, propose, advise, and implement IS processes and/or supports IS service implementation.
Requirements
- Bachelor's Degree in Commerce/IT with certifications likes CCNA & ITIL.
- Around 3-5 years of hands-on experience in IS Processes.
- Experience in system development, process improvement and optimization, and data analytics with project management.
- Fluent communication in English is must.
About Us
The Large Motors and Generators Division offers a comprehensive product portfolio of large AC motors and generators. From general-purpose to highly customized designs, synchronous motors and high-voltage induction motors provide high efficiency, reliability, and availability across all major industries and applications, including some in the toughest and most demanding environments. The division also has a long track record of designing and building generators for a wide range of industries, including power generation, marine, oil and gas, mining, and data centers.
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