Business Quality Manager

1 day ago

Tiruchi, Tamil Nadu, India beBeeQuality Full time ₹ 12,00,000 - ₹ 15,00,000

Holistic Group is a pioneering company that specializes in building communities and providing end-to-end solutions for customers seeking a nature-centric lifestyle. With a focus on seamless integration with nature, our bespoke home designs, unmatched hospitality experiences, and thoughtful solutions for senior living have made us a leader in the industry.

Job Description

This full-time role involves ensuring the highest standards of quality control and management in customer relationship management processes. The responsibilities include conducting quality audits, analyzing CRM data, collaborating with cross-functional teams to implement continuous improvement methods, tracking and reporting key quality metrics, and maintaining effective communication with stakeholders to ensure customer satisfaction and adherence to quality standards.

Main Responsibilities:
  • Monitor and evaluate inbound/outbound sales calls and processes.
  • Ensure compliance with quality and sales guidelines.
  • Identify training needs and recommend process improvements.
  • Provide constructive feedback and coaching to sales agents.
  • Prepare daily/weekly/monthly quality reports and audits.
  • Collaborate with team leaders and trainers to enhance agent performance.
  • Ensure customer satisfaction benchmarks are consistently met.

The ideal candidate will possess strong analytical skills, excellent communication skills, experience in CRM systems and processes, attention to detail, problem-solving abilities, and a bachelor's degree in Business Administration, Quality Management, or a related field. Previous experience in a similar role within the real estate or community development industry is highly valued.

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