IT Systems Manager

2 weeks ago

Hyderabad, Telangana, India beBeeSystem Full time ₹ 15,95,000 - ₹ 19,99,000

About the Role

We are seeking a skilled Senior IT Systems Engineer to join our team. This individual will play a pivotal role in deploying, supporting, and maintaining Synamedia applications and products within cloud environments and at customer sites.

The ideal candidate will have enthusiasm, a strong technical foundation, excellent problem-solving skills, and effective communication with both technical and non-technical stakeholders.

Key Responsibilities:

  • Collaborate with architects, developers, and DevOps teams to enhance integration of Artifactory and related services into the software development lifecycle.
  • Maintain and support Artifactory and other enterprise-grade IT services, ensuring high availability across geographically distributed environments.
  • Act as liaison with third-party vendors to escalate and resolve advanced technical issues.
  • Provide technical support to users of IT services, ensuring timely issue resolution, adherence to SLAs, and proactive vulnerability management.
  • Manage user and team provisioning, access controls, and permissions across supported services, with emphasis on security, reliability, and operational continuity.
  • Partner with cross-functional IT teams to deliver complex maintenance, upgrades, and support initiatives across multiple services.
  • Design and implement automation solutions to streamline operational workflows and reduce manual intervention across supported systems.
  • Drive modernization efforts for deployment, monitoring, and testing processes of infrastructure services.
  • Maintain clear and comprehensive documentation for system configurations, administrative procedures, and user-facing support materials.
  • Respond to and manage service escalations across supported services, ensuring minimal disruption to business operations.
  • Stay informed on emerging technologies, industry trends, and best practices to continuously improve service delivery and system performance.

Required Skills and Qualifications:

  • Proven experience installing, configuring, upgrading, and maintaining JFrog Artifactory, including user provisioning.
  • Skilled in integrating Artifactory with build tools and pipelines, such as Maven, Jenkins, Electric Flow, and Docker, ensuring seamless artifact management within CI/CD workflows.
  • Strong experience in Linux system administration, including proficiency with Bash scripting for automation and system management tasks.
  • Highly responsible, adaptable, and collaborative team player with strong initiative and clear communication skills.
  • Experience using an ITSM platform, with proven track record on timely customer responses and ticket updates.
  • Proven troubleshooting skills and experience.

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