
Training Officer Position
1 week ago
The Training Officer is responsible for conducting new hire training and soft skills/negotiation skill training.
Key Responsibilities- Train new hires in soft skills and negotiation techniques
- Complete monthly tasks including refresher training, updates, and process improvement plans
- Sensitize to training needs and understand learning requirements of different groups
- Liaise with the Quality team to identify and execute process improvement plans
The officer will also be accountable for new hires' performance during the on-the-job period.
Functional/Operational Responsibilities- Monitor calls across teams every month
- Nominate and groom floorwalkers amongst the team
- Conduct process refreshers and policy updates
- Nominate advisors to conduct buzz sessions
- Handle escalation calls
- Share good/bad calls, create FAQs
- Nominate hall of fame/shame for OJT Batch
- Conduct buzz sessions for updates and share targets
- Manage attrition through regular communication
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Office Support Coordinator
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