Training and Development Expert

17 hours ago

Delhi, Delhi, India beBeeTraining Full time ₹ 8,00,000 - ₹ 10,24,000

About this Role

This exciting opportunity is a chance to join a dynamic team as a Training and Development Expert. As a key member of our organization, you will be responsible for developing and implementing comprehensive training programs across multiple properties to drive service excellence, operational efficiency, and brand compliance.

Main Responsibilities:

  • Design and deliver core training programs for onboarding, brand standards, guest service, compliance, and operations across all assigned hotels.
  • Customize training content to reflect the needs and culture of each property while maintaining brand alignment.
  • Implement blended learning strategies including in-person, on-the-job, virtual, and e-learning formats.
  • Ensure consistency in training quality across all properties.
  • Conduct training needs assessments in collaboration with hotel department heads and HR teams.
  • Monitor and analyze performance data, guest feedback, and quality audit scores to identify training gaps and improvement areas.
  • Develop targeted learning solutions based on business objectives and performance outcomes.
  • Deliver leadership development programs for supervisors, managers, and high-potential team members.
  • Coach hotel leadership teams on training techniques, team engagement, and performance management.
  • Support succession planning by identifying internal talent and preparing them for future roles.
  • Ensure all team members are trained in mandatory programs including health & safety, security, compliance, and brand-specific training.
  • Monitor compliance with training requirements and maintain accurate records across all properties.
  • Partner with brand corporate training teams to roll out new initiatives and ensure adherence to standards.
  • Establish strong working relationships with General Managers, HR teams, and department heads at each hotel.
  • Facilitate knowledge-sharing and best practices across hotels.
  • Support pre-opening training plans for new hotel openings or renovations.

Requirements:

  • Bachelor's degree in Human Resources, Hospitality Management, or related field (preferred).
  • Minimum 3-5 years of experience in a training role within the hospitality industry, with multi-property exposure preferred.
  • Experience with Learning Management Systems (LMS), e-learning platforms, and instructional design is an asset.

Skills and Competencies:

  • Strong presentation, facilitation, and communication skills.
  • Ability to design engaging and impactful training content.
  • High level of organizational and project management skills.
  • Culturally sensitive with the ability to work across diverse teams.

Additional Requirements:

  • Willingness to travel regularly between assigned hotel locations.
  • Flexible schedule to accommodate training across various shifts.
  • Fluency in required languages.

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