Soft Skills Trainer

6 days ago


Delhi, Delhi, India TLC DigiTech Pvt. Ltd. Full time

About the Job:

TLC DigiTech Pvt. Ltd. is looking for a talented Soft Skills Trainer to join our team. As a key member of our organization, you will play a crucial role in conducting trainings in soft skills with a focus on English Grammar and spoken English.

Key Responsibilities:

  • Conducting trainings in soft skills with a focus on English Grammar and spoken English.
  • Ensuring that all Brand's Scripts are implemented and followed across the floor.
  • Sharing consolidated agent feedback based on audits/observation on the usage of Brand's Scripts.
  • Preparing monthly training calendars and setting up calibrations and publishing variance report.
  • Evaluating & sharing feedback on brand line effectiveness for the program.
  • Conducting Soft Skills training.

Requirements:

  • 3-4 years of experience in Call Center background on auditing/analysis/feedback/quality scores and soft skills training and Quality Audits.
  • Experience in running few improvement projects in the past around key improvement areas of the contact centre.
  • Presentable with excellent communication skills.
  • Experience in soft skills training will be an additional advantage.
  • Knowledge of QC Tools and identifying trends from audits, publishing data and findings, RCA (Root Cause Analysis), setting up calibrations and publishing variance report, coaching and mentoring agents etc.
  • Bachelor's degree in any field or equivalent experience.

Salary: ₹22,00,000 - ₹30,00,000 per annum

Location: Noida, India

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