Soft Skills Trainer
6 days ago
About the Job:
TLC DigiTech Pvt. Ltd. is looking for a talented Soft Skills Trainer to join our team. As a key member of our organization, you will play a crucial role in conducting trainings in soft skills with a focus on English Grammar and spoken English.
Key Responsibilities:
- Conducting trainings in soft skills with a focus on English Grammar and spoken English.
- Ensuring that all Brand's Scripts are implemented and followed across the floor.
- Sharing consolidated agent feedback based on audits/observation on the usage of Brand's Scripts.
- Preparing monthly training calendars and setting up calibrations and publishing variance report.
- Evaluating & sharing feedback on brand line effectiveness for the program.
- Conducting Soft Skills training.
Requirements:
- 3-4 years of experience in Call Center background on auditing/analysis/feedback/quality scores and soft skills training and Quality Audits.
- Experience in running few improvement projects in the past around key improvement areas of the contact centre.
- Presentable with excellent communication skills.
- Experience in soft skills training will be an additional advantage.
- Knowledge of QC Tools and identifying trends from audits, publishing data and findings, RCA (Root Cause Analysis), setting up calibrations and publishing variance report, coaching and mentoring agents etc.
- Bachelor's degree in any field or equivalent experience.
Salary: ₹22,00,000 - ₹30,00,000 per annum
Location: Noida, India
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Delhi, Delhi, India TLC DigiTech Pvt. Ltd. Full timeTLC DigiTech Pvt. Ltd. is committed to delivering exceptional customer experiences through high-quality training programs. We are seeking a Soft Skills Trainer and Quality Assurance Specialist to lead our training initiatives.The successful candidate will have 3-4 years of experience in Call Center background on auditing/analysis/feedback/quality scores and...
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