Quality Assurance Specialist
5 days ago
TLC DigiTech Pvt. Ltd. is seeking a Quality Assurance Specialist - Soft Skills to join our team. This is a challenging role that requires a strong background in auditing, analysis, and soft skills training. The successful candidate will be responsible for ensuring that all scripts are implemented and followed, sharing agent feedback, conducting training, and evaluating effectiveness.
About Us
TLC DigiTech Pvt. Ltd. is a leading digital technology company that delivers exceptional services to its clients. We are committed to delivering high-quality products and processes, and we believe in investing in our employees to help them grow professionally.
Responsibilities
The successful candidate will be responsible for:
• Ensuring that all scripts are implemented and followed across the floor
• Sharing consolidated agent feedback
• Conducting soft skills training
• Evaluating training effectiveness
• Being the knowledge custodian for the business with impeccable product and process knowledge
Requirements
To be considered for this role, you should have at least 3-4 years of experience in a call center background, with expertise in auditing, analysis, feedback, quality scores, and soft skills training. You should also have run improvement projects in the past and have excellent communication skills. Knowledge of QC Tools and Salesforce is an added advantage.
What We Offer
This role offers a competitive salary, opportunities for professional growth, and a dynamic work environment. If you are passionate about delivering high-quality services and are looking for a challenging role, we encourage you to apply.
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